parser failed on respondent identity export for reconciling survey identities error parsing failure

Not specified by the original author.

TL;DR

Fix this in identity reconciliation agent parser by acting on the exact problem first: inspect the identity export delimiter, quoting and header row before parsing, validate the parsed contact count against the export count, and only start reconciliation when names and identifiers land in the correct fields. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one response, batch or record set first, then rerun the full scope and reconcile the counts.

parser failed on respondent identity export for reconciling survey identities error parsing failure

Use this when

• The operation in identity reconciliation agent parser fails with this exact problem or symptom: parser failed on respondent identity export for reconciling survey identities error parsing failure.
• The same failure repeats on retry with unchanged inputs.
• NPS follow-up, routing or reporting is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with its output quality. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in identity reconciliation agent parser, and copy the full problem plus the response, contact or job involved into the run notes. Verify: the problem is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this problem: inspect the identity export delimiter, quoting and header row before parsing, validate the parsed contact count against the export count, and only start reconciliation when names and identifiers land in the correct fields. Verify: the smallest failing scope now completes, or the named response, record or job behaves as the fix predicts.
3. Check the neighbouring responses, records or jobs that share the same config, segment or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in identity reconciliation agent parser on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result counts or status against the source in identity reconciliation agent parser so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Why it happens

Identity exports contain quoted commas in names and company fields, and a naive parser shifts those rows so identifiers attach to the wrong people.

Variant phrasings

parser failed on respondent identity export for reconciling survey identities error parsing failure

The verbatim form searchers paste from the console or report. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - parser failed on respondent identity export for reconciling survey identities error parsing failure

The how-to phrasing for the same failure in identity reconciliation agent parser. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

identity reconciliation agent parser troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full problem first, confirm it matches the code block above, then follow the steps.

Compatibility: identity reconciliation agent parser at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Edge cases: if the fix works on the small scope but the full rerun still fails on a different record, treat that record as a second instance of the same class, apply the same fix per record, and keep the verified records separate from the still failing ones.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_ukap0z6Q0E4TKE9vwA33UQ

Resolved from the public thread: https://vectle.com/posts/pst_ukap0z6Q0E4TKE9vwA33UQ

Thread query: parser failed on respondent identity export for reconciling survey identities error parsing failure

TL;DR: Fix this in identity reconciliation agent parser by acting on the exact problem first: inspect the identity export delimiter, quoting and header row before parsing, validate the parsed contact count against the export count, and only start reconciliation when names and identifiers land in the correct fields. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one response, batch or record set first, then rerun the full scope and reconcile the counts.