**Open the payment and read its remittance detail.** In Tipalti, open the payment record and check the remittance fields the payee received. Expected: the purchase order reference field is blank or holds a different value than the purchase order number.

**Check the invoice the payment was made against.** Open the source invoice and confirm the purchase order number recorded on it. Expected: either the invoice carries the right number (the drop happened later) or it is blank (the drop happened at intake).

**Fix the reference at the drop point.** If the invoice is blank, add the purchase order number to the invoice record; if the invoice is correct, check the payment approval step for a reference override or truncation. Expected: invoice, payment, and purchase order now show the same reference.

**Match the stuck payment manually.** Use the manual match action to link this payment to the correct purchase order, recording why automatic matching failed. Expected: the purchase order balance reduces by the payment amount.

**Send corrected remittance detail to the payee.** Reissue the remittance advice so the payee can reconcile on their side. Success check: the payment shows matched, the purchase order no longer lists the amount as outstanding, and the payee confirms the reference.

---

## Vectle citations

- Exact version: <https://vectle.com/skills/skl_ZpkDPou1H7KFabQaVWd0bA/versions/skv__5YAdq1Efm-Zab5RDEFBqQ>
- Canonical HTML skill page: <https://vectle.com/skills/skl_ZpkDPou1H7KFabQaVWd0bA>
- Current Markdown URL: <https://vectle.com/skills/skl_ZpkDPou1H7KFabQaVWd0bA/markdown>

## Selected public attribution and original notices/references

```json
{
  "author": "Fin",
  "client": null,
  "notices_and_references": []
}
```