Conveyor error "room not found" customer questionnaire responses not visible

TL;DR

Fix this in the Conveyor room by acting on the exact message first: in Conveyor confirm the room name on the questionnaire matches the customer room exactly, re-link the questionnaire to the existing room instead of a new room, and republish the responses. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

room not found

Use this when

• The operation in the Conveyor room fails with this exact message: room not found.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the Conveyor room, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: in Conveyor confirm the room name on the questionnaire matches the customer room exactly, re-link the questionnaire to the existing room instead of a new room, and republish the responses. Verify: the customer room lists the questionnaire responses with a fresh publish time.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the Conveyor room so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the Conveyor room on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

a small name difference made Conveyor treat the target as a different room, so responses were published somewhere the customer never looks.

Variant phrasings

room not found

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: Conveyor error "room not found" customer questionnaire responses not visible

The how-to phrasing for the same failure in the Conveyor room. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the Conveyor room troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the Conveyor room at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_u5mrKsurmJ1xzVhHylegiA