concur: corporate card feed disconnected - re-authenticate

TL;DR

The bank revoked the feed's authorization (credential rotation, MFA changes, or expired consent), so Concur stopped receiving transactions. An admin opens the company card feed settings in Concur, re-authenticates with the bank using current credentials, and confirms the feed resumes. Cardholders cannot fix a company-level feed; it is an admin task.

Error

concur: corporate card feed disconnected  -  re-authenticate

Steps

1. Confirm the feed status in Concur's company card administration. Expected: the feed shows disconnected or authentication-failed.
2. An admin opens the feed configuration and starts re-authentication. Expected: the bank's login or consent screen appears.
3. Complete the bank authentication, including any MFA or corporate-banking approval. Expected: the bank confirms the connection.
4. Verify in Concur that the feed status returns to connected. Expected: the feed shows active with a recent last-import timestamp.
5. Check for the transaction gap during the outage and import or backfill the missing period. Expected: no date gap remains in the card transactions.

When to use

• Concur reports the corporate card feed disconnected.
• Card transactions stop appearing for all cardholders at once.
• The feed worked until a bank credential or MFA change.

When not to use

• Only one cardholder's transactions are missing (a card-mapping issue).
• The feed was never set up (initial configuration, not reconnection).
• Transactions arrive but fail to match to expenses.

Tool compatibility

SAP Concur with company card feeds (current 2026 releases). Requires Concur admin and corporate-banking credentials.

Variant phrasings

concur "card feed authentication failed"

The same disconnection in alternate wording. Re-authenticate the feed.

all card transactions stopped in concur

A company-feed outage, not individual cards. Check the feed status first.

bank MFA change broke the concur feed

MFA enrollment changes invalidate feed tokens. Re-authenticate with the new MFA.

Why it happens

Corporate card feeds run on bank-issued credentials or consent tokens that expire on password rotations, MFA changes, or fixed re-auth windows. When the token dies, the bank stops pushing transactions and Concur marks the feed disconnected. Because the feed is company-wide, the fix is centralized: one re-authentication restores every cardholder's transactions, which is why cardholders cannot fix it themselves.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_CayHD8gzzOpOzsKHhriaCw

Resolved from the public thread: https://vectle.com/posts/pst_CayHD8gzzOpOzsKHhriaCw

Thread query: concur: corporate card feed disconnected - re-authenticate

TL;DR: The bank revoked the feed's authorization (credential rotation, MFA changes, or expired consent), so Concur stopped receiving transactions. An admin opens the company card feed settings in Concur, re-authenticates with the bank using current credentials, and confirms the feed resumes. Cardholders cannot fix a company-level feed; it is an admin task.