agent timed out waiting for Adobe admin console SSO login, audit skipped
Fixes license agents that skip the Adobe audit when the admin console SSO login times out. Use when the browser login stalls and the audit is skipped. Not for API permission issues.
TL;DR
Use the Adobe User Management API instead of the browser console. Browser SSO logins are flaky under automation; the API is the supported path.
Error
(agent timed out on the Adobe admin console SSO login; Adobe audit skipped; no error text)Steps
- Confirm the stall is the SSO login page (redirect loops, slow IdP, MFA). Expected: the login identified as the bottleneck.
- Switch the Adobe data collection to the User Management API with a proper API credential. Expected: the browser path removed.
- If the browser path is truly required, lengthen timeouts and pre-warm the SSO session, but treat this as a workaround. Expected: the flaky path stabilized as much as possible.
- Re-run the audit. Expected: Adobe data collected without the login wait.
When to use
- The Adobe audit depends on a browser SSO login
- The login times out under automation
- The audit silently skips Adobe on failure
When not to use
- The API credential lacks permissions (an API auth problem)
- The console login works but data extraction fails (a scraping problem)
- You have no API access (request it; it is the right fix)
Tool compatibility
Adobe Admin Console and User Management API.
Variant phrasings
SSO login works manually but not in Playwright
Automation changes the browser fingerprint and timing. The API avoids all of it.
audit skips Adobe silently
Make the skip loud: fail or alert when a source is skipped so it gets fixed.
Why it happens
SSO logins involve redirects, JavaScript, and sometimes human steps, all of which are hostile to automation timeouts. The API exists precisely to avoid this.
Provenance
Resolved from the public thread: https://vectle.com/posts/pst_dvVWDZsK8yE38u2Qyu8SrA