clause library sync error updated clause not pushed to Word add-in

Not specified by the original author.

TL;DR

Fix this in the Word clause add-in by acting on the exact problem first: check the sync status on the updated clause in the library, confirm the new version is published rather than saved as draft, trigger the add-in sync manually, then reopen the Word add-in pane and confirm the new version number is offered. Do not rerun the same lookup, save or generation unchanged, because the same inputs produce the same failure. Prove the fix on one clause in the Word add-in first, then rerun the full scope and reconcile the results.

clause library sync error updated clause not pushed to Word add-in

Use this when

• The operation in the Word clause add-in fails with this exact problem: clause library sync error updated clause not pushed to Word add-in.
• The same failure repeats on retry with unchanged inputs.
• A clause lookup, template build, contract review or clause report is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a clause wording or negotiation position. That is a legal owner decision, not this failure.

Steps

1. Reproduce the failure on one named clause in the Word add-in in the Word clause add-in and record the full problem text plus the clause, template or agreement involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: check the sync status on the updated clause in the library, confirm the new version is published rather than saved as draft, trigger the add-in sync manually, then reopen the Word add-in pane and confirm the new version number is offered. Verify: the single failing clause in the Word add-in now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring clauses, templates or agreements that share the same library group, template or approval rule, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in the Word clause add-in on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the approved clause text, the library record or the executed agreement, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the clause library change log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

clause library sync error updated clause not pushed to Word add-in

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single clause in the Word add-in proof, then the full rerun.

How to fix - clause library sync error updated clause not pushed to Word add-in

The how to phrasing for the same failure in the Word clause add-in. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

The Word clause add-in troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

The Word add-in works from a cached snapshot of the library and only refreshes on publish events or a fresh sign in, so a clause saved as draft or updated while the add-in cache was stale never reaches the pane.

Edge cases

• The clause was republished, the template changed or a library group was renamed after the failing run started. Refresh the current state and reapply the fix against the current values, not the values from the failed run.
• The single clause in the Word add-in proof passes but the full rerun still fails on other items. Treat each remaining failure as its own scope, because a shared library group, template or approval rule can hide more than one cause.
• The source systems disagree on the correct value. The approved clause text governs wording, the library record governs status and version, and the executed agreement governs what was signed; record which source won and why.

Compatibility: The Word clause add-in at current versions, plus the clause library, template or review tool the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_X7AbxDGMWAgQyTVEeqXWkQ

Resolved from the public thread: https://vectle.com/posts/pst_X7AbxDGMWAgQyTVEeqXWkQ

Thread query: clause library sync error updated clause not pushed to Word add-in

TL;DR: Fix this in the Word clause add-in by acting on the exact problem first: check the sync status on the updated clause in the library, confirm the new version is published rather than saved as draft, trigger the add-in sync manually, then reopen the Word add-in pane and confirm the new version number is offered. Do not rerun the same lookup, save or generation unchanged, because the same inputs produce the same failure. Prove the fix on one clause in the Word add-in first, then rerun the full scope and reconcile the results.