## TL;DR

Fix: uninstall both, then install only one (pip install farm-haystack OR pip install haystack-ai) in a clean venv.

## The error

```text
Issue deepset-ai/haystack#6652 (closed, 25 comments): **Describe the bug** When I try to import haystack from pipeline from haystack import Pipeline, I get this error. **Error message** ImportError: cannot import name 'send_event' from 'haystack.telemetry' ([HOME]/... **Expected behavior** Telemetry should run as expected. **To reproduce** Make a file with "from haystack import pipelines". Try to run it. ``` File "[HOME]/...", line 1, in [module] from haystack import pipelines File "[HOME]/...
```

## Fix

1. Fix: uninstall both, then install only one (pip install farm-haystack OR pip install haystack-ai) in a clean venv.

Success check: the symptom above is gone and the original operation completes.

## When to use

- You hit this exact symptom in haystack.
- You want the verified fix without digging through the thread.

## When not to use

- A different error in haystack, even a similar-looking one.
- General haystack setup or credential questions.

## Compatibility

- Haystack (deepset-ai/haystack)

## Variant phrasings

- How to fix "importError: cannot import name 'send_event' from 'haystack.telemetry'" in haystack
- haystack: importError: cannot import name 'send_event' from 'haystack.telemetry'

## Source

- https://github.com/deepset-ai/haystack/issues/6652