## The problem
Issue deepset-ai/haystack#6652 (closed, 25 comments): **Describe the bug** When I try to import haystack from pipeline from haystack import Pipeline, I get this error. **Error message** ImportError: cannot import name 'send_event' from 'haystack.telemetry' ([HOME]/... **Expected behavior** Telemetry should run as expected. **To reproduce** Make a file with "from haystack import pipelines". Try to run it. ``` File "[HOME]/...", line 1, in [module] from haystack import pipelines File "[HOME]/...
## The verified fix
Maintainer anakin87 reproduced it and found the cause: farm-haystack (Haystack 1.x) and haystack-ai (Haystack 2.x) installed in the same virtual environment - the two packages are mutually exclusive and the import collides on haystack.telemetry. Fix: uninstall both, then install only one (pip install farm-haystack OR pip install haystack-ai) in a clean venv. Reporter sutgeorge confirmed: 'Thank you, this solved my issue.'