SuprSend distinct_id error: pass a real user or flag transient
Shows how to fix suprSend distinct_id error: pass a real user or flag transient. Use it when you hit this exact problem. Skip it when your error message or symptom looks different.
TL;DR
When SuprSend rejects your trigger with a distinctid error, you are not passing a user identity SuprSend can resolve. Either include the recipient's distinctid, or for anonymous users pass their channels directly and set is_transient to True.
Steps
- When SuprSend rejects your trigger with a distinctid error, you are not passing a user identity SuprSend can resolve. Either include the recipient's distinctid, or for anonymous users pass their channels directly and set istransient to True. Guessing at a placeholder distinctid just routes the notification to a phantom user.
When to use
You are seeing this: Guessing at a placeholder distinctid just routes the notification to a phantom user. Use this skill when you run into "SuprSend distinctid error: pass a real user or flag transient".
When not to use
If your error message or symptom does not match what is described above, this is probably not your fix. Search for your exact error text instead of forcing this one to fit.
Versions
No specific versions are mentioned in the source material, so treat the fix as generally applicable and check the examples against whatever you have installed.
Why this happens
The original report does not dig into a root cause. It documents the symptom and the fix that resolved it.