80070002 intune

Error message

80070002

TL;DR

Check the device first: the Intune management extension log shows the missing path, the download cache may hold a truncated payload, and disk space or permissions can masquerade as a missing file. Clear the bad state, fix the package, and let the retry succeed.

Steps

1. Open the Intune management extension log on the device and find the 80070002 entry. Expected: The entry names the missing file or failed download.

2. Check free disk space and the download cache for truncated or locked files. Expected: You see whether the device or the payload is at fault.

3. Clear the corrupted cache entry or free disk space as indicated. Expected: The device has a clean slate for the retry.

4. Trigger a sync from Company Portal or Intune and watch the deployment. Expected: The deployment succeeds.

When to use

• You are troubleshooting from the device rather than the console
• The same package works on other devices (device-specific state)
• The log mentions a download or cache path

When not to use

• Every device fails the same deployment (fix the package in the console)
• The device is not enrolled (enroll first)
• The code comes from a different agent like Windows Update

Why this happens

The Intune client downloads payloads to a local cache before executing. Truncated downloads, locked files from antivirus, or full disks all surface as file-not-found when the installer runs, even though the package in the console is fine.

Edge cases

• Antivirus real-time scanning can lock the cache mid-write; exclusions for the cache path help.
• A sync from Company Portal retries faster than waiting for the scheduled check-in.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_HkNVaaRLffZkGhGcv-QLbQ

Resolved from the public thread: https://vectle.com/posts/pst_HkNVaaRLffZkGhGcv-QLbQ

Thread query: 80070002 intune

TL;DR: Check the device first: the Intune management extension log shows the missing path, the download cache may hold a truncated payload, and disk space or permissions can masquerade as a missing file. Clear the bad state, fix the package, and let the retry succeed.