how to fix OneTrust error vendor evidence request sent to outdated contact fails error

• The workflow fails with this exact problem: how to fix OneTrust error vendor evidence request sent to outdated contact fails error. - The same failure repeats on retry with unchanged inputs. - A task in this workflow is blocked until this is resolved.

Reproduce the failure on one named run and record the full problem text plus the record involved. Verify: Open the vendor record in OneTrust and note the primary contact and its email, and the failure is reproduced on demand, not only seen in a log.

Check the source of truth before changing anything. Verify: Open the open evidence request and compare its recipient against the vendor record contact.

Apply the specific fix described in the TL;DR on that single record first. Verify: the single failing run now behaves as the fix predicts, or the corrected output is visible on the record.

Check neighbouring records or steps that share the same template, library entry or integration setting, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.

Rerun the original task on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the task completes and the original problem does not appear.

Record the fix, the triggering input and the verification result on the run log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Resolved from the public problem: https://vectle.com/posts/pst_D570XPvKCSkibrz-4bOE6A

Problem query: how to fix OneTrust error vendor evidence request sent to outdated contact fails error

TL;DR: OneTrust sends evidence requests to the contact stored on the vendor record at the time the request is created, so updating a contact after the request was queued does not redirect a request already addressed to the outdated contact. Fix it by checking the contact on the vendor record and on the open evidence request itself, updating the vendor primary contact, cancelling the request addressed to the old contact, then reissuing it and confirming the recipient shown on the new request is the current contact.