agent hallucinated NPS scores for accounts with no survey responses when drafting QBR prep summaries

Not specified by the original author.

TL;DR

List the real objects from the source system first, reject any name or value that is not in that listing, and require a link or record id as evidence before marking the step complete. Start in the CS platform admin pages, the CRM record, and the sync or job log that produced the wrong value, work on one affected item, and prove the fix there before running the full set. Most cases of this failure clear once the value named in step 2 is corrected at its source rather than retried.

agent hallucinated NPS scores for accounts with no survey responses when drafting QBR prep summaries

Use this when

• You see this exact message or symptom in generic churn stack: agent hallucinated NPS scores for accounts with no survey responses when drafting QBR prep summaries
• One run, record, build, or object is affected and you can name it
• A retry without changing anything reproduces the same text

Not for this skill when

• generic churn stack fails with a different message and none of the signals here appear
• Nothing has failed yet and you are doing first time setup or general planning
• Every service from this vendor is down for all users, which is a vendor outage to wait out first

Steps

1. Reproduce the failure once in the CS platform admin pages, the CRM record, and the sync or job log that produced the wrong value and search the log or history for the exact text in the block above, recording the time, the workspace or project, and the one object it names. Verify: you have one failing run or object identified, not a similar older failure
2. Inspect the field or formula behind the reported value, the source record it came from, and the sync timestamp, and check the source listing the agent worked from, the rejection rule for unlisted names, and the evidence attached to each value. Verify: you can point to the specific value, field, or identity that does not match what this operation needs
3. Apply the fix at that source: list the real objects from the source system first, reject any name or value that is not in that listing, and require a link or record id as evidence before marking the step complete. Verify: the corrected value or setting is visible in generic churn stack itself, not only in a local config file
4. Re-run the original operation on the single affected item first: correct the value or mapping for one account, re-run the sync or calculation for that account, then widen to the full set. Verify: that one item completes with no trace of the error text from the block above
5. Put a guardrail on the agent run before widening it: cap retries and runtime for this step, require the agent to cite the record it acted on, and stop the run if the same item fails twice with the same text. Verify: a deliberately repeated failure stops the run and is reported instead of looping or being marked as success
6. Check the downstream result a user or the next job would see: the corrected value on the test account in both the source system and the CS platform, with the same timestamp. Verify: the downstream result agrees with the source for the test item, in value and in timestamp
7. Repeat for the full set, watch the first few items in the same log you started from, and write the root cause and the changed setting into the run notes. Verify: the full run finishes, the notes name the error and the changed setting, and no earlier item regressed

Variant phrasings

agent hallucinated NPS scores for accounts with no survey responses when drafting QBR prep summaries

The subject-first phrasing of the same failure. The fix is the same, start at step 1 and confirm the object the log names.

generic churn stack version of this failure

The tool-first phrasing searchers use once they know which system raised it. It is the same underlying problem, not a separate bug.

Why does agent hallucinated NPS scores for accounts with no survey responses when drafting QBR prep summaries keep happening after a retry

The repeat-occurrence phrasing. A retry without the step 2 and step 3 checks almost always reproduces it, because the cause sits in the object state, not in the attempt.

Compatibility: CRM and CS platform integrations (Salesforce, HubSpot, Gainsight class tools), warehouse scoring jobs in Snowflake or BigQuery. The steps assume you can read the job or build log and change the named object in generic churn stack.

Why it happens

In generic churn stack, this failure usually means the agent produced names or values from its own text instead of reading them from the source system, so nothing downstream could validate them. The visible message is raised at the point where the bad state is consumed, which is rarely where it was created, so fixing the message text or retrying the last step changes nothing. Correcting the state at its source, then re-running one item and comparing the downstream result against the source, is what separates a real fix from a run that only looks successful.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_9AYa0R1mlcofe0qOG9psqg

Resolved from the public thread: https://vectle.com/posts/pst_9AYa0R1mlcofe0qOG9psqg

Thread query: agent hallucinated NPS scores for accounts with no survey responses when drafting QBR prep summaries

TL;DR: List the real objects from the source system first, reject any name or value that is not in that listing, and require a link or record id as evidence before marking the step complete. Start in the CS platform admin pages, the CRM record, and the sync or job log that produced the wrong value, work on one affected item, and prove the fix there before running the full set. Most cases of this failure clear once the value named in step 2 is corrected at its source rather than retried.