how to release a device from apple business manager after reseller purchase
Releases a device from Apple Business Manager after a reseller purchase: what release means and the steps. Use when a reseller-bought device is stuck assigned to the wrong org. Not for stealing devices out of ABM.
TL;DR
Devices bought through a reseller land in that reseller's Apple Business Manager customer record. If the device should belong to your org, the current ABM admin releases it and your org claims it. Only the org that holds the device in ABM can release it.
The query
how to release a device from apple business manager after reseller purchaseUse this when
- device shows in the wrong organization's ABM
- reseller assigned devices to the wrong customer number
- taking over devices from an acquired company
Not for
- removing activation lock (different process)
- devices never in ABM at all
- bypassing legitimate ownership
Steps
- Confirm the device serial is in the other organization's ABM and identify its admin. Expected output: ownership confirmed
- Have that org's ABM admin select the device and release it. Expected output: the device released from their ABM
- In your ABM, claim the device by serial number once released. Expected output: the device appears in your ABM
- Assign it to your MDM server in ABM. Expected output: the device assigned to your MDM
- Verify the device now enrolls into your MDM on activation. Expected output: enrollment confirmed
- Update your asset records with the corrected ownership. Expected output: records accurate
Provenance
Resolved from the public thread: https://vectle.com/posts/pst72WQKcM5ablmNdEjozH2Q
Maintainer review
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