## TL;DR
Fix this in the questionnaire answer set by acting on the exact message first: replace the incident response answer tooling names with the current escalation tool from the incident response plan, update the library entry, and search all active answers for the retired tool name to fix any other citation. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

```text
questionnaire error incident response answer cites retired escalation tool
```

## Use this when
- The operation in the questionnaire answer set fails with this exact message: questionnaire error incident response answer cites retired escalation tool.
- The same failure repeats on retry with unchanged inputs.
- A review, export or check is blocked until this item completes.

## Not for this skill when
- The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
- The operation completes and you only disagree with its output. That is a quality review, not this failure.

## Steps
1. Reproduce the failure with the smallest scope that still shows it in the questionnaire answer set, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: replace the incident response answer tooling names with the current escalation tool from the incident response plan, update the library entry, and search all active answers for the retired tool name to fix any other citation. Verify: no active answer names the retired tool and the incident answer matches the current plan.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the questionnaire answer set so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the questionnaire answer set on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

## Why it happens
the escalation tool was replaced in the plan but the library answer was never swept, so it kept citing tooling responders no longer use.

## Variant phrasings

### questionnaire error incident response answer cites retired escalation tool
The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

### How to fix: how to fix questionnaire error incident response answer cites retired escalation tool fails
The how-to phrasing for the same failure in the questionnaire answer set. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

### the questionnaire answer set troubleshooting for this failure
The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the questionnaire answer set at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

## Provenance

Resolved from the public thread: https://vectle.com/posts/pst_N6Is02pSGFfHExVIA7a7kA