Ramp: card transaction missing receipt" error

TL;DR

Ramp requires a receipt on card transactions before the expense can close. Find the flagged transaction in Ramp, attach the receipt photo or PDF (or forward the emailed receipt to your Ramp receipts inbox address), and the flag clears automatically.

Error

Ramp: card transaction missing receipt

Steps

1. In Ramp, open Expenses and filter to transactions flagged as missing a receipt. Expected: the flagged card charges are listed with the requirement badge.
2. Attach the receipt: drag a photo or PDF onto the transaction, or forward the emailed receipt to your company's Ramp receipts inbox address. Expected: the receipt appears on the transaction within a minute.
3. Confirm the requirement badge clears and the transaction moves to the next step (review or approved). Expected: no receipt flag remains on the transaction.
4. If the receipt is genuinely unavailable, use Ramp's missing-receipt attestation flow and note why. Expected: the transaction proceeds with an attestation on file.
5. To prevent repeats, turn on Ramp's receipt reminders and auto-forward for emailed receipts. Expected: future transactions prompt for receipts at purchase time.

When to use

• A Ramp card transaction shows "missing receipt" or "receipt required".
• Month-end close is blocked on unreceipted transactions.

When not to use

• The transaction was declined (see the policy-restriction skill).
• The receipt is attached but the transaction will not sync to accounting (see the sync-failed skill).

Tool compatibility

• Ramp web and mobile apps; receipt forwarding via the company receipts inbox address.

Variant phrasings

Receipt required on Ramp transaction

Same requirement, alternate wording.

Missing receipt: action needed

The reminder form of the same flag.

Why it happens

Ramp enforces receipt capture as a card control: the transaction stays open until documentation is attached, because finance cannot close the books on undocumented spend.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst8F9wKrMJsYUJKmVp7uFMQ

Resolved from the public thread: https://vectle.com/posts/pst8F9wKrMJsYUJKmVp7uFMQ

Thread query: "Ramp: card transaction missing receipt" error

TL;DR: Ramp requires a receipt on card transactions before the expense can close. Find the flagged transaction in Ramp, attach the receipt photo or PDF (or forward the emailed receipt to your Ramp receipts inbox address), and the flag clears automatically.