call summarizer failed error "audio too short" for full discovery call failure

TL;DR

Re-upload or re-link the complete recording, checking that the file duration matches the call duration before summarising, because the summarizer received a truncated audio file (a preview clip or a partial upload) and correctly reported it as too short for the full discovery call it was labelled as. Start with the uploaded audio duration against the actual call duration in the dialer or meeting record, work on one affected call, record, or run first, and prove the fix there before running the full set. Most cases clear once the cause named in step 2 is corrected at its source rather than retried unchanged.

call summarizer failed error "audio too short" for full discovery call failure

Use this when

• You see this exact message or symptom: call summarizer failed error "audio too short" for full discovery call failure
• One run, record, call, or object is affected and you can name it
• A retry without changing anything reproduces the same result

Not for this skill when

• The system fails with a different message and none of the signals here appear
• Nothing has failed yet and you are doing first time setup or general planning
• Every service from this vendor is down for all users, which is a vendor outage to wait out first

Steps

1. Reproduce the failure once using the uploaded audio duration against the actual call duration in the dialer or meeting record, and record the time, the workspace or account, and the one item it names. Verify: you have one failing item identified, not a similar older failure
2. Inspect file duration versus call duration, file size, and whether the upload completed or the integration linked a preview asset. Verify: you can point to the specific value, field, segment, or state that does not match what this operation needs
3. Apply the fix at that source: Re-upload or re-link the complete recording, checking that the file duration matches the call duration before summarising, because the summarizer received a truncated audio file (a preview clip or a partial upload) and correctly reported it as too short for the full discovery call it was labelled as. Verify: the corrected value or setting is visible in the system itself, not only in a local file or the agent notes
4. Re-run the original operation on the single affected item first. Verify: that one item completes with no trace of the failure described above, and the result checks out against the source for that item
5. Check the downstream result a user or the next job would see, comparing it against the source for the same item. Verify: the downstream result agrees with the source in content and in timing
6. Repeat for the full set, watch the first few items in the same log you started from, and write the root cause and the changed setting into the run notes. Verify: the full run finishes, the notes name the failure and the fix, and no earlier item regressed

Variant phrasings

call summarizer failed error "audio too short" for full discovery call failure

The subject-first phrasing of the same failure. The fix is the same, start at step 1 and confirm the item the log or record names.

Tool-first phrasing of this failure

The phrasing searchers use once they know which system raised it. It is the same underlying problem, not a separate bug.

Why does this keep happening after a retry

The repeat-occurrence phrasing. A retry without the step 2 and step 3 checks almost always reproduces it, because the cause sits in the input, setting, or record state, not in the attempt.

Compatibility: Gong, dialer, Zoom and Meet recordings feeding custom summarizers.

Why it happens

Audio too short is an honest measurement of the wrong file. Partial uploads, preview links from the recorder, and a host local clip all produce a short file with the right name.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_SKSxwhRCBOMI34wrdhpZXw