0x80070002 autopilot

Not specified by the original author.

Error message

0x80070002

TL;DR

0x80070002 is Windows for file not found, and inside Autopilot it means an enrollment step referenced something missing. Treat it as a content problem: find the failing step in the logs, fix the app or policy in Intune, reset the device, and re-enroll.

Steps

1. Confirm the code appears during Autopilot enrollment, not later device management. Expected: You are in the enrollment-failure path.

2. Pull the MDM diagnostics and Intune management extension logs and locate the failing step. Expected: The logs name the app or policy.

3. Fix or unassign the broken content in Intune. Expected: The content no longer targets the device broken.

4. Reset and re-run Autopilot. Expected: Enrollment completes.

When to use

• You searched the raw hex code from a failed enrollment screen
• You need to explain the code to a tier 1 agent
• The failure is during enrollment, not after

When not to use

• The hex code appears in Windows Update errors (different subsystem)
• The device is already enrolled and apps fail (Intune deployment flow instead)
• No code is shown and enrollment just hangs (timeout path instead)

Why this happens

Hex error codes in Windows share meanings across subsystems; 0x80070002 always means the system could not find a named file. Autopilot inherits that meaning, so the code tells you what kind of problem it is while the logs tell you which step hit it.

Edge cases

• The same hex code in different phases points at different content; always check the phase.
• Third-party imaging tools can leave partial payloads that trigger this on first boot.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_1i2KFh6b99xwNV6LX5Se8A

Resolved from the public thread: https://vectle.com/posts/pst_1i2KFh6b99xwNV6LX5Se8A

Thread query: 0x80070002 autopilot

TL;DR: 0x80070002 is Windows for file not found, and inside Autopilot it means an enrollment step referenced something missing. Treat it as a content problem: find the failing step in the logs, fix the app or policy in Intune, reset the device, and re-enroll.

Not specified by the original author.

Error message

Something went wrong. Error code: 0x80070002. You can try again, or contact your system administrator.

TL;DR

0x80070002 means a file or object the enrollment needed was not found, most often a broken app package or missing policy payload. Check the Intune management extension log for the failing step, fix or remove the offending app or policy, reset the device, and re-run Autopilot.

Steps

1. On the failed device, collect the Intune management extension log and search for 80070002. Expected: The log names the app or policy step that returned the error.

2. In Intune, check the failing app package or policy assignment for a missing source file or bad detection rule. Expected: You find the broken package or assignment.

3. Fix the package, exclude the device from the bad assignment, or remove the step per your change process. Expected: The assignment no longer targets the broken content.

4. Reset the device and re-run Autopilot enrollment. Expected: Enrollment completes past the enrollment status page.

When to use

• The exact code 0x80070002 appears during Autopilot enrollment
• The failure repeats on reset with the same profile
• The log points at one app or policy step

When not to use

• The enrollment hangs without an error code (timeout instead)
• The error code is different, like 0x801c0003 (different root cause)
• The device never reaches the enrollment status page (network or Autopilot registration issue)

Why this happens

0x80070002 is the Windows file-not-found error surfacing through the enrollment engine. During Autopilot it typically means an app installer referenced a missing file, a detection script looked for a path that does not exist, or a policy payload failed to download.

Edge cases

• A single broken win32 app assigned to all Autopilot devices will brick every enrollment until excluded.
• Reset keeps the Autopilot registration; a full wipe and re-import is rarely needed.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_3G8vemEAufjOFBy8KsjHyQ

Resolved from the public thread: https://vectle.com/posts/pst_3G8vemEAufjOFBy8KsjHyQ

Thread query: autopilot 80070002

TL;DR: 0x80070002 means a file or object the enrollment needed was not found, most often a broken app package or missing policy payload. Check the Intune management extension log for the failing step, fix or remove the offending app or policy, reset the device, and re-run Autopilot.

Not specified by the original author.

Error message

Something went wrong. Error code: 80070002

TL;DR

When 80070002 appears during the apps phase of the enrollment status page, one assigned application is failing. Identify the failing app in Intune device status, verify its installer and detection rules actually reference existing files, fix the package, and reset the device.

Steps

1. In Intune, open the device's enrollment status and find which app reports failed. Expected: The failing app is named.

2. Review the app's install command and detection rules for paths or files that do not exist in the package. Expected: You find the bad reference.

3. Repackage the app with correct files or fix the detection rule, then re-upload. Expected: The app package validates cleanly.

4. Reset the device and let Autopilot run again. Expected: The apps phase completes and enrollment finishes.

When to use

• The code appears while the enrollment status page shows installing apps
• Intune device status names a failed app
• The same app fails on manually enrolled devices too

When not to use

• The failure is in the device preparation phase (profile or ESP config instead)
• No app is assigned and the code still appears (check policies and certificates)
• The app installs fine manually (suspect the detection rule, not the installer)

Why this happens

The enrollment status page blocks on every required app. If an app's detection rule points at a file the installer never creates, Intune reports the install as failed with the underlying 80070002 from the missing file, and enrollment stalls.

Edge cases

• Detection rules using file existence are brittle across app versions; prefer registry or version checks.
• Required apps block enrollment; consider moving flaky apps to available or post-enrollment deployment.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstf03fqZEGzF23dtNalXqZQ

Resolved from the public thread: https://vectle.com/posts/pstf03fqZEGzF23dtNalXqZQ

Thread query: autopilot error code 80070002

TL;DR: When 80070002 appears during the apps phase of the enrollment status page, one assigned application is failing. Identify the failing app in Intune device status, verify its installer and detection rules actually reference existing files, fix the package, and reset the device.