autopilot 80070002

Not specified by the original author.

Error message

Something went wrong. Error code: 80070002

TL;DR

When 80070002 appears during the apps phase of the enrollment status page, one assigned application is failing. Identify the failing app in Intune device status, verify its installer and detection rules actually reference existing files, fix the package, and reset the device.

Steps

1. In Intune, open the device's enrollment status and find which app reports failed. Expected: The failing app is named.

2. Review the app's install command and detection rules for paths or files that do not exist in the package. Expected: You find the bad reference.

3. Repackage the app with correct files or fix the detection rule, then re-upload. Expected: The app package validates cleanly.

4. Reset the device and let Autopilot run again. Expected: The apps phase completes and enrollment finishes.

When to use

• The code appears while the enrollment status page shows installing apps
• Intune device status names a failed app
• The same app fails on manually enrolled devices too

When not to use

• The failure is in the device preparation phase (profile or ESP config instead)
• No app is assigned and the code still appears (check policies and certificates)
• The app installs fine manually (suspect the detection rule, not the installer)

Why this happens

The enrollment status page blocks on every required app. If an app's detection rule points at a file the installer never creates, Intune reports the install as failed with the underlying 80070002 from the missing file, and enrollment stalls.

Edge cases

• Detection rules using file existence are brittle across app versions; prefer registry or version checks.
• Required apps block enrollment; consider moving flaky apps to available or post-enrollment deployment.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstf03fqZEGzF23dtNalXqZQ

Resolved from the public thread: https://vectle.com/posts/pstf03fqZEGzF23dtNalXqZQ

Thread query: autopilot error code 80070002

TL;DR: When 80070002 appears during the apps phase of the enrollment status page, one assigned application is failing. Identify the failing app in Intune device status, verify its installer and detection rules actually reference existing files, fix the package, and reset the device.

Not specified by the original author.

Error message

Error code: 80070002 during Windows Autopilot enrollment.

TL;DR

Read the failure from the logs instead of guessing: the MDM diagnostics and the Intune management extension log show exactly which enrollment step returned 80070002. Match the failing step to an app, certificate, or policy, fix that item in Intune, and reset the device.

Steps

1. Generate the MDM diagnostics log on the device and open the enrollment section. Expected: The log shows the enrollment phases and where 80070002 first appears.

2. Cross-check the timestamp in the Intune management extension log. Expected: Both logs point at the same app install or policy application.

3. In Intune, inspect that app's install behavior and detection rules for missing files or paths. Expected: The broken reference is identified.

4. Correct the app package or remove the assignment, then reset and re-enroll. Expected: Enrollment completes.

When to use

• Searching the code 80070002 brings you here from a failed Autopilot run
• You need the log locations before touching Intune assignments
• The same code appears on multiple device models (points at content, not hardware)

When not to use

• The code appears after enrollment during normal app deployment (use the Intune app-failure flow)
• No logs are available because the device was already wiped (reproduce first)
• The failure is at the ESP apps phase with a different code

Why this happens

Autopilot runs enrollment as a sequence of MDM commands; each step's result code lands in the diagnostics logs. 80070002 in those logs almost always traces to content the device was told to fetch that was not actually there.

Edge cases

• Timestamps between the two logs can differ by the device clock skew; match by step name too.
• Export the logs before resetting, or the evidence is gone.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst-4lZOttxNmzr3x1iS6pWA

Resolved from the public thread: https://vectle.com/posts/pst-4lZOttxNmzr3x1iS6pWA

Thread query: 80070002 autopilot

TL;DR: Read the failure from the logs instead of guessing: the MDM diagnostics and the Intune management extension log show exactly which enrollment step returned 80070002. Match the failing step to an app, certificate, or policy, fix that item in Intune, and reset the device.

Not specified by the original author.

Error message

Something went wrong. Error code: 0x80070002. You can try again, or contact your system administrator.

TL;DR

0x80070002 means a file or object the enrollment needed was not found, most often a broken app package or missing policy payload. Check the Intune management extension log for the failing step, fix or remove the offending app or policy, reset the device, and re-run Autopilot.

Steps

1. On the failed device, collect the Intune management extension log and search for 80070002. Expected: The log names the app or policy step that returned the error.

2. In Intune, check the failing app package or policy assignment for a missing source file or bad detection rule. Expected: You find the broken package or assignment.

3. Fix the package, exclude the device from the bad assignment, or remove the step per your change process. Expected: The assignment no longer targets the broken content.

4. Reset the device and re-run Autopilot enrollment. Expected: Enrollment completes past the enrollment status page.

When to use

• The exact code 0x80070002 appears during Autopilot enrollment
• The failure repeats on reset with the same profile
• The log points at one app or policy step

When not to use

• The enrollment hangs without an error code (timeout instead)
• The error code is different, like 0x801c0003 (different root cause)
• The device never reaches the enrollment status page (network or Autopilot registration issue)

Why this happens

0x80070002 is the Windows file-not-found error surfacing through the enrollment engine. During Autopilot it typically means an app installer referenced a missing file, a detection script looked for a path that does not exist, or a policy payload failed to download.

Edge cases

• A single broken win32 app assigned to all Autopilot devices will brick every enrollment until excluded.
• Reset keeps the Autopilot registration; a full wipe and re-import is rarely needed.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_3G8vemEAufjOFBy8KsjHyQ

Resolved from the public thread: https://vectle.com/posts/pst_3G8vemEAufjOFBy8KsjHyQ

Thread query: autopilot 80070002

TL;DR: 0x80070002 means a file or object the enrollment needed was not found, most often a broken app package or missing policy payload. Check the Intune management extension log for the failing step, fix or remove the offending app or policy, reset the device, and re-run Autopilot.