agent hallucinating health score not in source data for generate an at-risk

Not specified by the original author.

TL;DR

Fix this in at-risk list agent workflow by acting on the exact message first: generate the list only from rows in the score export, include the source score and date for every listed account, and run a verification pass that drops any account whose score cannot be found in the export. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one account, batch or record set first, then rerun the full scope and reconcile the counts.

agent hallucinating health score not in source data for generate an at-risk account list

Use this when

• The operation in at-risk list agent workflow fails with this exact message or symptom: agent hallucinating health score not in source data for generate an at-risk account list.
• The same failure repeats on retry with unchanged inputs.
• Scoring, alerting or routing is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output quality. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in at-risk list agent workflow, and copy the full message plus the account, measure or job involved into the run notes. Verify: the error is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this error: generate the list only from rows in the score export, include the source score and date for every listed account, and run a verification pass that drops any account whose score cannot be found in the export. Verify: the smallest failing scope now completes, or the named account, measure or job behaves as the fix predicts.
3. Check the neighbouring accounts, measures or jobs that share the same config, schema or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in at-risk list agent workflow on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
5. Compare the result counts, scores or status against the source in at-risk list agent workflow so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

A list built partly from the agent expectations adds accounts that were never scored, and a source check on every row is what keeps the list trustworthy for CSMs.

Variant phrasings

agent hallucinating health score not in source data for generate an at-risk account list

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - agent hallucinating health score not in source data for generate an at-risk account list error hallucination failure

The how-to phrasing for the same failure in at-risk list agent workflow. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

at-risk list agent workflow troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Edge cases

• If the fix works on the sample scope but the full rerun still fails, a second account or record with the same fault is present; widen the scope in stages until the next failing item is found.
• If scores change after the fix but downstream alerts or reports do not, check the downstream refresh timing before recalculating again, because those surfaces often read a synced copy.
• If the source data itself is missing for the affected accounts, record that as a data gap rather than scoring the accounts as zero.

Compatibility: at-risk list agent workflow at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_FthcFvU5CbsCo0-s52TYvQ

Resolved from the public thread: https://vectle.com/posts/pst_FthcFvU5CbsCo0-s52TYvQ

Thread query: agent hallucinating health score not in source data for generate an at-risk account list error hallucination failure

TL;DR: Fix this in at-risk list agent workflow by acting on the exact message first: generate the list only from rows in the score export, include the source score and date for every listed account, and run a verification pass that drops any account whose score cannot be found in the export. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one account, batch or record set first, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in health score agent workflow by acting on the exact message first: require the agent to cite the score value and threshold from a tool result for every at-risk flag, validate each flagged account against the source score export, and reject any flag whose account score is above the threshold in the source. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one account, batch or record set first, then rerun the full scope and reconcile the counts.

agent hallucinating at-risk flag not in source data for recalculate a health score

Use this when

• The operation in health score agent workflow fails with this exact message or symptom: agent hallucinating at-risk flag not in source data for recalculate a health score.
• The same failure repeats on retry with unchanged inputs.
• Scoring, alerting or routing is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output quality. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in health score agent workflow, and copy the full message plus the account, measure or job involved into the run notes. Verify: the error is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this error: require the agent to cite the score value and threshold from a tool result for every at-risk flag, validate each flagged account against the source score export, and reject any flag whose account score is above the threshold in the source. Verify: the smallest failing scope now completes, or the named account, measure or job behaves as the fix predicts.
3. Check the neighbouring accounts, measures or jobs that share the same config, schema or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in health score agent workflow on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
5. Compare the result counts, scores or status against the source in health score agent workflow so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

When an agent flags from memory of the task rather than from read score data, it invents plausible at-risk accounts, and source validation is the check that catches it.

Variant phrasings

agent hallucinating at-risk flag not in source data for recalculate a health score

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - agent hallucinating at-risk flag not in source data for recalculate a health score error hallucination failure

The how-to phrasing for the same failure in health score agent workflow. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

health score agent workflow troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Edge cases

• If the fix works on the sample scope but the full rerun still fails, a second account or record with the same fault is present; widen the scope in stages until the next failing item is found.
• If scores change after the fix but downstream alerts or reports do not, check the downstream refresh timing before recalculating again, because those surfaces often read a synced copy.
• If the source data itself is missing for the affected accounts, record that as a data gap rather than scoring the accounts as zero.

Compatibility: health score agent workflow at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_AsVKXCrq9ez-4jJkkt8yLw

Resolved from the public thread: https://vectle.com/posts/pst_AsVKXCrq9ez-4jJkkt8yLw

Thread query: agent hallucinating at-risk flag not in source data for recalculate a health score error hallucination failure

TL;DR: Fix this in health score agent workflow by acting on the exact message first: require the agent to cite the score value and threshold from a tool result for every at-risk flag, validate each flagged account against the source score export, and reject any flag whose account score is above the threshold in the source. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one account, batch or record set first, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in at-risk list agent workflow by acting on the exact message first: deduplicate the working list by account id, add a processed marker per account, and stop when the same score value repeats for an already processed account, which indicates the source query is returning the same page repeatedly. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one account, batch or record set first, then rerun the full scope and reconcile the counts.

agent stuck loop detected - repeating the same health score while trying to generate an at-risk account list

Use this when

• The operation in at-risk list agent workflow fails with this exact message or symptom: agent stuck loop detected - repeating the same health score while trying to generate an at-risk account list.
• The same failure repeats on retry with unchanged inputs.
• Scoring, alerting or routing is blocked until this item completes.

Not for this skill when

• The message is an outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output quality. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in at-risk list agent workflow, and copy the full message plus the account, measure or job involved into the run notes. Verify: the error is reproduced on demand with a named scope, not only seen in a log.
2. Apply the specific fix for this error: deduplicate the working list by account id, add a processed marker per account, and stop when the same score value repeats for an already processed account, which indicates the source query is returning the same page repeatedly. Verify: the smallest failing scope now completes, or the named account, measure or job behaves as the fix predicts.
3. Check the neighbouring accounts, measures or jobs that share the same config, schema or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in at-risk list agent workflow on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
5. Compare the result counts, scores or status against the source in at-risk list agent workflow so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

A paging fault that returns page one forever presents the same scores in a loop, and deduplication plus page tracking exposes it immediately.

Variant phrasings

agent stuck loop detected - repeating the same health score while trying to generate an at-risk account list

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - agent stuck loop detected repeating the same health score while trying to generate an at-risk account list error failure

The how-to phrasing for the same failure in at-risk list agent workflow. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

at-risk list agent workflow troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Edge cases

• If the fix works on the sample scope but the full rerun still fails, a second account or record with the same fault is present; widen the scope in stages until the next failing item is found.
• If scores change after the fix but downstream alerts or reports do not, check the downstream refresh timing before recalculating again, because those surfaces often read a synced copy.
• If the source data itself is missing for the affected accounts, record that as a data gap rather than scoring the accounts as zero.

Compatibility: at-risk list agent workflow at current versions, plus the platform API or console the query names; no extra tooling beyond the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstUfjaRJ2Vyik7KZf-K-B5Q

Resolved from the public thread: https://vectle.com/posts/pstUfjaRJ2Vyik7KZf-K-B5Q

Thread query: agent stuck loop detected repeating the same health score while trying to generate an at-risk account list error failure

TL;DR: Fix this in at-risk list agent workflow by acting on the exact message first: deduplicate the working list by account id, add a processed marker per account, and stop when the same score value repeats for an already processed account, which indicates the source query is returning the same page repeatedly. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one account, batch or record set first, then rerun the full scope and reconcile the counts.