questionnaire export error rich text answers stripped of tables in portal

Not specified by the original author.

TL;DR

Fix this in the questionnaire export by acting on the exact message first: export the answers in the portal native format instead of a rich text conversion, where the portal only accepts plain fields attach the formatted tables as an evidence file and reference it from the answer text. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

questionnaire export error rich text answers stripped of tables in portal submission

Use this when

• The operation in the questionnaire export fails with this exact message: questionnaire export error rich text answers stripped of tables in portal submission.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the questionnaire export, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: export the answers in the portal native format instead of a rich text conversion, where the portal only accepts plain fields attach the formatted tables as an evidence file and reference it from the answer text. Verify: the submitted answers show their tables either inline in the native format or as a referenced attachment the customer can open.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the questionnaire export so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the questionnaire export on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

the conversion step flattened rich text into plain fields and dropped table markup silently, so the portal received answers with their tables removed.

Variant phrasings

questionnaire export error rich text answers stripped of tables in portal submission

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: questionnaire export error rich text answers stripped of tables in portal submission

The how-to phrasing for the same failure in the questionnaire export. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the questionnaire export troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the questionnaire export at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_MijoYm7gIfd8yvuLiWiLIQ

Resolved from the public thread: https://vectle.com/posts/pst_MijoYm7gIfd8yvuLiWiLIQ

Thread query: questionnaire export error rich text answers stripped of tables in portal submission

TL;DR: Fix this in the questionnaire export by acting on the exact message first: export the answers in the portal native format instead of a rich text conversion, where the portal only accepts plain fields attach the formatted tables as an evidence file and reference it from the answer text. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in the questionnaire export by acting on the exact message first: shorten each truncated answer to fit the portal field limit shown on the portal form, move the overflow detail into an attached evidence document referenced from the answer, and re-export. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

questionnaire export error answers truncated in customer portal

Use this when

• The operation in the questionnaire export fails with this exact message: questionnaire export error answers truncated in customer portal.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the questionnaire export, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: shorten each truncated answer to fit the portal field limit shown on the portal form, move the overflow detail into an attached evidence document referenced from the answer, and re-export. Verify: the portal shows the full answer text for the previously truncated fields with the evidence reference visible.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the questionnaire export so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the questionnaire export on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

portal answer fields cap length below the library answer length, and the export silently cut the text at the cap instead of flagging it.

Variant phrasings

questionnaire export error answers truncated in customer portal

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: how to fix questionnaire export error answers truncated in customer portal fails

The how-to phrasing for the same failure in the questionnaire export. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the questionnaire export troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the questionnaire export at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_OwbKG0fS2KcBfiGu0VshEA

Resolved from the public thread: https://vectle.com/posts/pst_OwbKG0fS2KcBfiGu0VshEA

Thread query: how to fix questionnaire export error answers truncated in customer portal fails

TL;DR: Fix this in the questionnaire export by acting on the exact message first: shorten each truncated answer to fit the portal field limit shown on the portal form, move the overflow detail into an attached evidence document referenced from the answer, and re-export. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in the Word questionnaire converter by acting on the exact message first: move each answer out of nested tables and text boxes into the main table cell as plain paragraphs, convert the document to a spreadsheet with one question and one answer per row, and import the spreadsheet. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

questionnaire format error Word table answers extracted as empty

Use this when

• The operation in the Word questionnaire converter fails with this exact message: questionnaire format error Word table answers extracted as empty.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the Word questionnaire converter, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: move each answer out of nested tables and text boxes into the main table cell as plain paragraphs, convert the document to a spreadsheet with one question and one answer per row, and import the spreadsheet. Verify: the import preview shows non-empty answers for the rows that previously extracted as blank.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the Word questionnaire converter so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the Word questionnaire converter on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

the extractor reads the first paragraph of each main cell, so answers placed in nested tables or floating text boxes are never reached.

Variant phrasings

questionnaire format error Word table answers extracted as empty

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: how to fix questionnaire format error Word table answers extracted as empty fails

The how-to phrasing for the same failure in the Word questionnaire converter. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the Word questionnaire converter troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the Word questionnaire converter at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pstYGbgec5zkS2pt6L7LM8ag

Resolved from the public thread: https://vectle.com/posts/pstYGbgec5zkS2pt6L7LM8ag

Thread query: how to fix questionnaire format error Word table answers extracted as empty fails

TL;DR: Fix this in the Word questionnaire converter by acting on the exact message first: move each answer out of nested tables and text boxes into the main table cell as plain paragraphs, convert the document to a spreadsheet with one question and one answer per row, and import the spreadsheet. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.