portal submission error file corrupted questionnaire export unreadable failure

Not specified by the original author.

TL;DR

Fix this in the questionnaire export by acting on the exact message first: regenerate the export from the answer library using a fresh template instead of repairing the unreadable file, open the regenerated file in a spreadsheet app to prove it parses, and resend it. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

file corrupted

Use this when

• The operation in the questionnaire export fails with this exact message: file corrupted.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the questionnaire export, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: regenerate the export from the answer library using a fresh template instead of repairing the unreadable file, open the regenerated file in a spreadsheet app to prove it parses, and resend it. Verify: the regenerated file opens cleanly and its question count matches the library export count.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the questionnaire export so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the questionnaire export on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

the file was written from a damaged template or its write was interrupted, leaving a container that portal and spreadsheet readers reject as corrupted.

Variant phrasings

file corrupted

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: portal submission error "file corrupted" questionnaire export unreadable failure

The how-to phrasing for the same failure in the questionnaire export. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the questionnaire export troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the questionnaire export at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_zx2crcgWimX6YB1aCJ1riA

Resolved from the public thread: https://vectle.com/posts/pst_zx2crcgWimX6YB1aCJ1riA

Thread query: portal submission error "file corrupted" questionnaire export unreadable failure

TL;DR: Fix this in the questionnaire export by acting on the exact message first: regenerate the export from the answer library using a fresh template instead of repairing the unreadable file, open the regenerated file in a spreadsheet app to prove it parses, and resend it. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in the questionnaire export by acting on the exact message first: export the answers in the portal native format instead of a rich text conversion, where the portal only accepts plain fields attach the formatted tables as an evidence file and reference it from the answer text. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

questionnaire export error rich text answers stripped of tables in portal submission

Use this when

• The operation in the questionnaire export fails with this exact message: questionnaire export error rich text answers stripped of tables in portal submission.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the questionnaire export, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: export the answers in the portal native format instead of a rich text conversion, where the portal only accepts plain fields attach the formatted tables as an evidence file and reference it from the answer text. Verify: the submitted answers show their tables either inline in the native format or as a referenced attachment the customer can open.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the questionnaire export so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the questionnaire export on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

the conversion step flattened rich text into plain fields and dropped table markup silently, so the portal received answers with their tables removed.

Variant phrasings

questionnaire export error rich text answers stripped of tables in portal submission

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: questionnaire export error rich text answers stripped of tables in portal submission

The how-to phrasing for the same failure in the questionnaire export. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the questionnaire export troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the questionnaire export at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_MijoYm7gIfd8yvuLiWiLIQ

Resolved from the public thread: https://vectle.com/posts/pst_MijoYm7gIfd8yvuLiWiLIQ

Thread query: questionnaire export error rich text answers stripped of tables in portal submission

TL;DR: Fix this in the questionnaire export by acting on the exact message first: export the answers in the portal native format instead of a rich text conversion, where the portal only accepts plain fields attach the formatted tables as an evidence file and reference it from the answer text. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

Not specified by the original author.

TL;DR

Fix this in the agent workflow for security questionnaire by acting on the exact message first: run a preflight check before the agent starts to export questionnaire responses to a customer portal (source reachable, inputs present, output location writable), then run with per-item error capture so one bad item is logged and skipped instead of ending the job. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

agent failed to complete export questionnaire responses to a customer portal

Use this when

• The operation in the agent workflow for security questionnaire fails with this exact message: agent failed to complete export questionnaire responses to a customer portal.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the agent workflow for security questionnaire, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: run a preflight check before the agent starts to export questionnaire responses to a customer portal (source reachable, inputs present, output location writable), then run with per-item error capture so one bad item is logged and skipped instead of ending the job. Verify: the preflight passes, the rerun completes, and any skipped item is named in the run log with its reason.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the agent workflow for security questionnaire so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the agent workflow for security questionnaire on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

the job had no preflight and no per-item isolation, so the first missing input or bad record failed the entire run instead of one item.

Variant phrasings

agent failed to complete export questionnaire responses to a customer portal

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: agent failed to complete export questionnaire responses to a customer portal error failure

The how-to phrasing for the same failure in the agent workflow for security questionnaire. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the agent workflow for security questionnaire troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the agent workflow for security questionnaire at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_esTN54OuEAKtm-deToqxPg

Resolved from the public thread: https://vectle.com/posts/pst_esTN54OuEAKtm-deToqxPg

Thread query: agent failed to complete export questionnaire responses to a customer portal error failure

TL;DR: Fix this in the agent workflow for security questionnaire by acting on the exact message first: run a preflight check before the agent starts to export questionnaire responses to a customer portal (source reachable, inputs present, output location writable), then run with per-item error capture so one bad item is logged and skipped instead of ending the job. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.