riskified chargeback webhook delayed 48 hours after dispute opened

Not specified by the original author.

TL;DR

Your dispute clock starts when the issuer files, not when a vendor notifies you, so a 48 hour Riskified delay can eat most of a representment window if Riskified is your only dispute feed. Connect your dispute handling directly to the processor dispute events, Stripe, Adyen, or your gateway, use Riskified notifications for the guarantee claim side, and reconcile the two daily. Then open a delivery investigation with timestamps from both systems, because a two day lag is a delivery failure, not normal processing.

riskified chargeback webhook delayed 48 hours after dispute opened

Use this when

• Disputes show an opened date two days before any Riskified notice.
• Evidence deadlines feel impossibly short when the team learns of a dispute.
• The processor dashboard and Riskified disagree on dispute status.

Not for this skill when

• Riskified decision webhooks on new orders are slow. That is the order review flow, a different pipeline.
• You received the notice on time and missed the deadline internally. That is case management, not delivery.

Steps

1. Reconstruct one delayed case: issuer filed date, processor event time, Riskified notification time, and your system ingest time. Verify: the delay is located in one specific hop.
2. Subscribe your dispute workflow directly to processor dispute created events so case creation never waits on a vendor relay. Verify: a test dispute creates a case from the processor event alone.
3. Reconcile in flight disputes now: list every open processor dispute and confirm each has a matching Riskified claim or case record. Verify: no open dispute lacks a vendor record after reconciliation.
4. File a delivery report with Riskified support including the four timestamps per affected case and ask for the delivery log. Verify: support confirms receipt and provides delivery attempt records.
5. Add monitoring that compares processor dispute count with vendor notifications daily and alerts on any gap. Verify: a staged gap triggers the alert the same day.

Variant phrasings

riskified dispute notification late

Late notice phrasing.

chargeback deadline missed vendor delayed alert

Deadline impact phrasing.

riskified webhook 48 hours late

Webhook phrasing matching the original report.

Compatibility: Riskified guarantee and chargeback handling alongside Stripe, Adyen, Braintree, or gateway dispute feeds. The processor feed should be treated as authoritative for dispute existence and deadlines.

Why it happens

Vendor notifications traverse webhook retries, batch jobs, and guarantee workflows before reaching you, and any hop can queue. Merchants who wire their only dispute intake to a downstream vendor inherit that vendor latency inside a deadline the issuer set without regard for it.

Edge cases / pitfalls

• Ethoca and Verifi alerts travel a third path again. Map every dispute related feed you actually receive so nothing is assumed.
• A delayed guarantee notice does not extend the issuer deadline. Prioritize evidence on processor time, always.
• If delays cluster on weekends, suspect a batch job schedule on one side and ask for the job timing explicitly.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_NvzFBXwZOKaVRuu5Pt2gUQ

Resolved from the public thread: https://vectle.com/posts/pst_NvzFBXwZOKaVRuu5Pt2gUQ

Thread query: riskified chargeback webhook delayed 48 hours after dispute opened

TL;DR: Your dispute clock starts when the issuer files, not when a vendor notifies you, so a 48 hour Riskified delay can eat most of a representment window if Riskified is your only dispute feed. Connect your dispute handling directly to the processor dispute events, Stripe, Adyen, or your gateway, use Riskified notifications for the guarantee claim side, and reconcile the two daily. Then open a delivery investigation with timestamps from both systems, because a two day lag is a delivery failure, not normal processing.

Not specified by the original author.

TL;DR

When charge.dispute.created never arrives, the endpoint is usually not subscribed to the event or the handler crashes before logging. Check the subscribed event types in the dashboard, inspect failed delivery attempts, fix the handler, then replay the event.

charge.dispute.created webhook never received: how to fix

Use this when

• Disputes show in the dashboard but your system never heard about them.
• Other webhook events arrive fine and only dispute events are missing.
• A new endpoint gets everything except disputes.

Not for this skill when

• The same dispute event arrives twice. That is a duplication problem.
• Events arrive but in the wrong order. That is an ordering problem.

Steps

1. Open the webhook endpoint settings in the dashboard and confirm charge.dispute.created is in the subscribed event list. Verify: the event type appears exactly as spelled.
2. Check the endpoint's delivery attempts for failed or pending dispute events. Verify: you see the attempts, their status codes, and timestamps.
3. If attempts failed, read the response body your server returned and fix the handler crash or timeout. Verify: a manual test delivery now returns 200.
4. Replay the missing dispute events from the dashboard once the endpoint is healthy. Verify: each replayed event logs in your system exactly once.
5. Add a daily reconciliation job that lists recent disputes from the API and compares against your local records. Verify: the job would have caught this gap.

Variant phrasings

stripe dispute webhook not received

Common shorthand.

charge.dispute.created missing

Event-name-first search.

stripe dispute created event never fired

Symptom wording from logs.

Compatibility: Stripe webhooks. Event subscriptions are per endpoint; a new endpoint inherits nothing. Delivery attempts are visible in the dashboard for recent events.

Why it happens

Endpoints are often created for payment events and dispute types are added later, or never. The other path is a handler that 500s on the first dispute-shaped payload it ever sees, so Stripe marks the attempts failed and your logs show nothing because the crash happened before logging.

Edge cases / pitfalls

• Connect webhooks differ from account webhooks. Confirm which account the endpoint belongs to.
• A 301 redirect on your endpoint breaks delivery. Point the endpoint at the final URL.
• Replaying without the dedupe check creates double entries. Keep event-id dedupe on during replays.
• Test clocks do not create real disputes. Use the dashboard replay for verification, not test mode.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_UDdcYCM4iJdkrFLtTeu99w

Resolved from the public thread: https://vectle.com/posts/pst_UDdcYCM4iJdkrFLtTeu99w

Thread query: charge.dispute.created webhook never received: how to fix

TL;DR: When charge.dispute.created never arrives, the endpoint is usually not subscribed to the event or the handler crashes before logging. Check the subscribed event types in the dashboard, inspect failed delivery attempts, fix the handler, then replay the event.

Not specified by the original author.

TL;DR

Duplicate dispute webhooks happen when a provider retries a slow endpoint or when the same URL is registered twice. Dedupe on your side by event id in a persistent store, return 200 fast, and check the dashboard for doubly-registered endpoints.

duplicate dispute webhooks firing twice: how to fix

Use this when

• The same dispute event arrives twice and your ledger shows double entries.
• Duplicates appear on every event, not just one.
• The second copy arrives seconds or minutes after the first.

Not for this skill when

• Events never arrive. That is a subscription problem.
• Events arrive but in the wrong order. That is an ordering problem.

Steps

1. Log every incoming event id with its arrival timestamp. Verify: you can see pairs of identical ids in the log.
2. Add an event-id dedupe store (a table or cache with a unique key) and skip any id already processed. Verify: a replayed event is acknowledged but not reprocessed.
3. Make your handler acknowledge quickly and do heavy work asynchronously. Verify: the endpoint responds 200 well under the provider's timeout.
4. Check the dashboard for the same URL registered twice or overlapping event subscriptions. Verify: each event type has exactly one live endpoint.
5. Backfill your ledger by collapsing rows with duplicate event ids, keeping the earliest. Verify: totals match the provider's dispute list.

Variant phrasings

dispute webhook delivered twice

Common phrasing.

stripe webhook duplicate dispute event

Provider-specific search.

webhook event id dedupe disputes

Solution-wording search.

Compatibility: Any webhook provider that retries on slow or failed acknowledgements. Event ids are unique per event across Stripe, Adyen, and similar providers.

Why it happens

Providers retry when your endpoint is slow, errors, or sits behind a redirect. Each retry is a full redelivery. Separately, teams often register the same URL twice during migrations and each registration gets its own copy. Both look identical from your side.

Edge cases / pitfalls

• Dedupe on event id, not on payload hash. Retries can carry slightly different timestamps.
• Keep dedupe records for at least the provider's retry window, longer if you replay events.
• A 200 after partial processing is worse than a 500. Acknowledge only when the event is safely stored.
• During incident replays, expect duplicates by design. Keep the dedupe on.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_NmaBcAWRh3S7bkjEC1OvMA

Resolved from the public thread: https://vectle.com/posts/pst_NmaBcAWRh3S7bkjEC1OvMA

Thread query: duplicate dispute webhooks firing twice: how to fix

TL;DR: Duplicate dispute webhooks happen when a provider retries a slow endpoint or when the same URL is registered twice. Dedupe on your side by event id in a persistent store, return 200 fast, and check the dashboard for doubly-registered endpoints.