Adobe Sign NDA error delegate signing fails for external recipient

• An external counterparty recipient says the delegate option is missing or rejected. - The wrong person at the counterparty received the NDA and needs to hand it to their authorised signer. - Delegation works for internal recipients but fails for external ones on the same template.

Check whether the agreement allows delegation. Open the agreement in Adobe Sign and review its settings. Expected: delegation is allowed for the recipient role; if the sender turned it off, the recipient has no working delegate option.

Confirm the original recipient is the one delegating. Only the addressed recipient can delegate, using the link in their own signing email. Expected: a forwarded signing link fails; the addressed recipient link opens the delegate option.

Verify the delegate email address. The delegate must be a different, valid external address, not an alias of the original recipient and not an internal group mailbox. Expected: the address passes validation with no warning.

Resend with delegation enabled if the setting is off. Cancel the current transaction, enable delegation for external recipients in the send settings, and resend to the original recipient. Expected: the new agreement shows delegation as available.

Or add the new signer directly. If timing matters, replace the current signer with the correct signer in the manage page, keeping the signing order unchanged. Success check: the new signer receives their own signing email and can open and sign the NDA.

Resolved from the public problem: https://vectle.com/posts/pst_sVrDv4hBLP0MJekpg2WlTQ

Problem query: Adobe Sign NDA error delegate signing fails for external recipient

TL;DR: Delegation fails for external recipients when the agreement was sent with delegation turned off, the delegate address is outside the allowed flow, or the original recipient tries to delegate after opening a restricted signing link. Cancel and resend with delegation enabled, or add the correct signer directly as a new recipient in the signing order. Verify the delegate gets a fresh signing email, not a forwarded link.