how to fix Adobe Sign NDA error delegate signing fails for external recipient fails error

• An external signer says the delegate option is missing or errors out. - An assistant or colleague needs to sign an NDA on behalf of the named external recipient. - The agreement history shows no delegation entry after the signer says they delegated.

Confirm the recipient role on the agreement. Open the agreement in Adobe Sign and check the external recipient is listed as a signer, not an approver or a carbon-copy recipient. Expected: role shows signer; only signers can delegate signing.

Check whether delegation was enabled when the agreement was sent. Open the agreement details and review the send settings. Expected: delegation for external participants is either on (continue to step 3) or off (go to step 4).

Have the signer delegate using the exact delegate address. The signer opens the signing page, chooses the delegate option, and enters the delegate email address exactly as it should receive the agreement. Expected: Adobe Sign confirms the delegation and the agreement history records it.

If delegation was off, cancel and resend. Cancel the in-flight agreement and send a fresh copy with the option to let signers delegate enabled for external recipients. Expected: the new agreement shows the delegate option for the external signer.

Verify the delegate can open the signing page. Ask the delegate to open the signing link from the notification. Success check: the delegate reaches the signature fields and the agreement status shows the new signer.

Resolved from the public problem: https://vectle.com/posts/pst_CTa8xitEZNNH0Z0LNO06pw

Problem query: how to fix Adobe Sign NDA error delegate signing fails for external recipient fails error

TL;DR: Delegation fails for external recipients when the agreement was sent without delegation allowed, or the person trying to delegate is listed as an approver or carbon-copy recipient rather than a signer. Check the recipient role and the delegation setting on the agreement; if delegation was not enabled at send time, cancel and resend the NDA with delegation turned on, because the setting cannot be added to an agreement already in flight.