SOAR error enrichment playbook ran twice double PagerDuty pages sent on call

Not specified by the original author.

TL;DR

Fix this in the SOAR enrichment playbook by acting on the exact message first: give the playbook run a single incident key and check for an existing page for that key before paging in PagerDuty, cancel the duplicate page record, and make the retry path reuse the first run outputs instead of starting a second full run. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

SOAR error enrichment playbook ran twice double PagerDuty pages sent on call

Use this when

• The operation in the SOAR enrichment playbook fails with this exact message: SOAR error enrichment playbook ran twice double PagerDuty pages sent on call.
• The same failure repeats on retry with unchanged inputs.
• An alert, incident or enrichment step is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the SOAR enrichment playbook, and copy the full message plus the alert, incident or enrichment record involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: give the playbook run a single incident key and check for an existing page for that key before paging in PagerDuty, cancel the duplicate page record, and make the retry path reuse the first run outputs instead of starting a second full run. Verify: the single failing item now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the SOAR enrichment playbook so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the SOAR enrichment playbook on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

A retried playbook run with no incident key starts as a brand new run, so every paging step fires again and on call receives two pages for one incident.

Variant phrasings

SOAR error enrichment playbook ran twice double PagerDuty pages sent on call

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix - SOAR error enrichment playbook ran twice double PagerDuty pages sent on call

The how-to phrasing for the same failure in the SOAR enrichment playbook. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the SOAR enrichment playbook troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the SOAR enrichment playbook at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_r6NOo1gnDbxLM0bV2jMP0w

Resolved from the public thread: https://vectle.com/posts/pst_r6NOo1gnDbxLM0bV2jMP0w

Thread query: SOAR error enrichment playbook ran twice double PagerDuty pages sent on call

TL;DR: Fix this in the SOAR enrichment playbook by acting on the exact message first: give the playbook run a single incident key and check for an existing page for that key before paging in PagerDuty, cancel the duplicate page record, and make the retry path reuse the first run outputs instead of starting a second full run. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.