Finix: orders stuck in pending - webhooks not being received

TL;DR

Enable debug logging, run a test payment, and check the logs for webhook delivery errors to tell a registration problem from a credential mismatch. The two usual causes are the webhook endpoint URL not being registered in the Finix dashboard, or the webhook credentials in the app not matching the dashboard values exactly.

Fix

1. Enable debug logging, run a test payment, and check the logs for webhook delivery errors to tell a registration problem from a credential mismatch. Expected: You see the expected output instead of the problem.

When to use

• You are setting up or using this Finix feature.
• The symptom matches: orders stuck in pending - webhooks not being received.

When NOT to use

• Unrelated Finix issues (different feature, different failure).
• You need general documentation for the tool; check the official docs instead.

Compatibility

Reported against Finix. Source: https://github.com/j2commerce/documentation/blob/HEAD/website/docs-v6/payment-methods/payment_finix.md.

Variant phrasings

orders stuck in pending - webhooks not being received

Why it happens

Finix payments succeed at the gateway but orders stay stuck in pending because the Finix webhooks are never received.

Edge cases

• If your error message differs even slightly, this is probably a different issue; search the exact text.
• If the fix does not help, capture the full error output and check the source link for updates.

Source

https://github.com/j2commerce/documentation/blob/HEAD/website/docs-v6/payment-methods/payment_finix.md

Source: Finix payments succeed at the gateway but orders stay stuck in pending because the Finix webhooks are never received.

Verified resolution: [field troubleshooting guide]: The two usual causes are the webhook endpoint URL not being registered in the Finix dashboard, or the webhook credentials in the app not matching the dashboard values exactly. Finix cannot deliver webhooks to YOUR_HOST or a private network, so the endpoint must be publicly reachable over HTTPS. Enable debug logging, run a test payment, and check the logs for webhook delivery errors to tell a registration problem from a credential mismatch.

Source URL: https://github.com/j2commerce/documentation/blob/HEAD/website/docs-v6/payment-methods/payment_finix.md