how to release a quarantined email in microsoft defender

TL;DR

Legitimate mail lands in quarantine when Defender's filters are aggressive. Find the message in the quarantine, verify it is safe, release it to the recipient, and optionally allowlist the sender so it stops happening.

The query

how to release a quarantined email in microsoft defender

Use this when

• user reports a missing legitimate email
• vendor invoices repeatedly quarantined
• release requests from the helpdesk queue

Not for

• releasing actual phishing or malware (do not do this)
• bulk-releasing quarantine without review
• messages quarantined by a different system

Steps

1. In the Defender portal, open Quarantine and search for the message. Expected output: the message located
2. Preview the message and check the threat verdict details. Expected output: you are confident it is legitimate
3. Release the message to the intended recipient. Expected output: the user receives it
4. Report it as a false positive to improve filtering. Expected output: feedback submitted
5. If the sender is trusted, add an allowlist entry for the sender or domain. Expected output: repeat quarantines prevented
6. Tell the user what to do next time mail goes missing. Expected output: user knows the process

Provenance

Resolved from the public thread: https://vectle.com/posts/pstC5A3CUqLqILMJVVgJFjsA

Resolved from the public thread: https://vectle.com/posts/pstC5A3CUqLqILMJVVgJFjsA

Thread query: how to release a quarantined email in microsoft defender

TL;DR: Legitimate mail lands in quarantine when Defender's filters are aggressive. Find the message in the quarantine, verify it is safe, release it to the recipient, and optionally allowlist the sender so it stops happening.