DocuSign bulk send error NDA envelopes created without custom fields

Not specified by the original author.

TL;DR

Fix this in DocuSign by acting on the exact problem first: in DocuSign, open the bulk send list, check that the custom field columns are present in the upload file and mapped in the bulk send settings, add the missing columns, resend to one recipient from the list, and confirm the created envelope carries the custom field values. Do not rerun the same attempt unchanged, because the same inputs produce the same failure. Prove the fix on one bulk send list or envelope batch first, then rerun the full scope and reconcile the results.

DocuSign bulk send error NDA envelopes created without custom fields

Use this when

• The operation in DocuSign fails with this exact problem: DocuSign bulk send error NDA envelopes created without custom fields.
• The same failure repeats on retry with unchanged inputs.
• Work on a bulk NDA send or counterparty campaign is blocked until this is resolved.

Not for this skill when

• The notice is a platform outage from the vendor. Resolve that first, then return here if this problem remains.
• The operation completes and you only disagree with a clause wording or a legal judgement. That is a legal owner decision, not this failure.

Steps

1. Reproduce the failure using one bulk send list or envelope batch in DocuSign and record the full problem text plus the record, signer or run involved. Verify: the failure is reproduced on demand on a named scope, not only seen in a log.
2. Apply the specific fix for this problem: in DocuSign, open the bulk send list, check that the custom field columns are present in the upload file and mapped in the bulk send settings, add the missing columns, resend to one recipient from the list, and confirm the created envelope carries the custom field values. Verify: the single failing scope now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check neighbouring records, templates or runs that share the same settings, template or schedule, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Rerun the original operation in DocuSign on the previously failing scope, watching for the same problem rather than assuming success from a quiet log. Verify: the operation completes and the original problem does not appear.
5. Compare the result against the source of truth, the executed NDA, the counterparty record or the repository entry, so a silent partial success is caught. Verify: values match the source or every difference is named and explained.
6. Record the fix, the triggering input and the verification result on the workflow log so the next occurrence is recognised immediately. Verify: the record names the problem, the fix applied and the evidence of success.

Variant phrasings

DocuSign bulk send error NDA envelopes created without custom fields

The verbatim form searchers paste from the console, report or run log. Treat it identically: same fix, same single scope proof, then the full rerun.

How to fix - DocuSign bulk send error NDA envelopes created without custom fields

The how to phrasing for the same failure in DocuSign. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

DocuSign troubleshooting for this failure

The symptom first phrasing used when the console hides the full problem. Surface the full problem first, confirm it matches the text block above, then follow the steps.

Why it happens

Bulk send builds envelopes from the uploaded list plus the selected template version, and custom fields that live only in the list header or only on another template version are dropped silently when the envelopes are created.

Edge cases

• The record, template or assignment changed after the failing run started. Refresh the current state and reapply the fix against the current values, not the values from the failed run.
• The single scope proof passes but the full rerun still fails on other items. Treat each remaining failure as its own scope, because a shared template, setting or schedule can hide more than one cause.
• The source systems disagree on the correct value. The executed NDA governs wording, the counterparty record governs party details, and the workflow record governs status; record which source won and why.

Compatibility: DocuSign at current versions, plus the NDA template, repository or messaging tool the query names; no extra tooling beyond access to the source records needed to verify results.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst412-qhvK5abHtoKwFyt3g

Resolved from the public thread: https://vectle.com/posts/pst412-qhvK5abHtoKwFyt3g

Thread query: DocuSign bulk send error NDA envelopes created without custom fields

TL;DR: Fix this in DocuSign by acting on the exact problem first: in DocuSign, open the bulk send list, check that the custom field columns are present in the upload file and mapped in the bulk send settings, add the missing columns, resend to one recipient from the list, and confirm the created envelope carries the custom field values. Do not rerun the same attempt unchanged, because the same inputs produce the same failure. Prove the fix on one bulk send list or envelope batch first, then rerun the full scope and reconcile the results.