agent hallucinated competitor battlecard points absent from the Chorus transcript

TL;DR

Strip every battlecard point that has no matching transcript passage, regenerate the competitor section using only quoted call content, and keep enablement battlecards out of the summarizer context so its own material cannot be echoed back as call evidence. Start with the summary battlecard points, the Chorus transcript searched for each claim, and the battlecard the points resemble, work on one affected call, record, or run first, and prove the fix there before running the full set. Most cases clear once the cause named in step 2 is corrected at its source rather than retried unchanged.

agent hallucinated competitor battlecard points absent from the Chorus transcript

Use this when

• You see this exact message or symptom: agent hallucinated competitor battlecard points absent from the Chorus transcript
• One run, record, call, or object is affected and you can name it
• A retry without changing anything reproduces the same result

Not for this skill when

• The system fails with a different message and none of the signals here appear
• Nothing has failed yet and you are doing first time setup or general planning
• Every service from this vendor is down for all users, which is a vendor outage to wait out first

Steps

1. Reproduce the failure once using the summary battlecard points, the Chorus transcript searched for each claim, and the battlecard the points resemble, and record the time, the workspace or account, and the one item it names. Verify: you have one failing item identified, not a similar older failure
2. Inspect each competitor claim against the transcript, and whether the wording matches a stored battlecard more closely than the call. Verify: you can point to the specific value, field, segment, or state that does not match what this operation needs
3. Apply the fix at that source: strip every battlecard point that has no matching transcript passage, regenerate the competitor section using only quoted call content, and keep enablement battlecards out of the summarizer context so its own material cannot be echoed back as call evidence. Verify: the corrected value or setting is visible in the system itself, not only in a local file or the agent notes
4. Re-run the original operation on the single affected item first. Verify: that one item completes with no trace of the failure described above, and the corrected competitor section contains only points with a matching transcript quote
5. Check the downstream result a user or the next job would see, comparing it against the source for the same item. Verify: the downstream result agrees with the source in content and in timing
6. Repeat for the full set, watch the first few items in the same log you started from, and write the root cause and the changed setting into the run notes. Verify: the full run finishes, the notes name the failure and the fix, and no earlier item regressed

Variant phrasings

agent hallucinated competitor battlecard points absent from the Chorus transcript

The subject-first phrasing of the same failure. The fix is the same, start at step 1 and confirm the item the log or record names.

Tool-first phrasing of this failure

The phrasing searchers use once they know which system raised it. It is the same underlying problem, not a separate bug.

Why does this keep happening after a retry

The repeat-occurrence phrasing. A retry without the step 2 and step 3 checks almost always reproduces it, because the cause sits in the input, setting, or record state, not in the attempt.

Compatibility: Call summary generation with Chorus, at current versions

Why it happens

If battlecard material is loaded as context, the summarizer can present its claims as things the prospect said, blending the company script into the call record.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_WR0KcVU7GM3ilPbE414Xtw

Resolved from the public thread: https://vectle.com/posts/pst_WR0KcVU7GM3ilPbE414Xtw

Thread query: agent hallucinated competitor battlecard points absent from the Chorus transcript

TL;DR: Strip every battlecard point that has no matching transcript passage, regenerate the competitor section using only quoted call content, and keep enablement battlecards out of the summarizer context so its own material cannot be echoed back as call evidence. Start with the summary battlecard points, the Chorus transcript searched for each claim, and the battlecard the points resemble, work on one affected call, record, or run first, and prove the fix there before running the full set. Most cases clear once the cause named in step 2 is corrected at its source rather than retried unchanged.