crm sync mapping overwrote salesforce picklist values with hubspot labels

TL;DR

The sync overwrote Salesforce picklist values with HubSpot labels. Fix the field mapping to translate values both ways, restore the overwritten values, and re-sync.

Error

sync overwrote picklist values

Steps

1. List the overwritten fields and their correct values Expected: you know the damage.
2. Fix the mapping: translate HubSpot labels to Salesforce API values Expected: the mapping is correct.
3. Restore the overwritten picklist values Expected: data is repaired.
4. Re-run the sync and verify Expected: values stay correct.

When to use

• Sync overwrote picklist values
• The mapping used labels, not API values

When not to use

• The mapping is right (then check for a second sync)
• Values match (then the issue is elsewhere)

Tool compatibility

• CRM field mapping
• HubSpot-Salesforce sync

Variant phrasings

sync overwrote picklist

Map HubSpot labels to Salesforce API values, not labels.

picklist values overwritten sync

Same: fix the value translation.

Why it happens

Labels and API values differ, and agents map label to label. Salesforce stores the API value, so every sync corrupts it.

Edge cases

• Restricted picklists reject unmapped values loudly; unrestricted ones accept garbage
• Map in both directions

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_P0MyjisheIoF1dh25RU1rw

Resolved from the public thread: https://vectle.com/posts/pst_P0MyjisheIoF1dh25RU1rw

Thread query: crm sync mapping overwrote salesforce picklist values with hubspot labels

TL;DR: The sync overwrote Salesforce picklist values with HubSpot labels. Fix the field mapping to translate values both ways, restore the overwritten values, and re-sync.