Concur: receipt required for expenses over the threshold

TL;DR

The expense amount exceeds the policy's receipt threshold, so Concur holds it until a receipt is attached. Open the flagged expense, attach the receipt (photo, PDF, or forwarded email), and resubmit. If the receipt is genuinely lost, file the declaration of missing receipt that the policy allows instead.

Error

Concur: receipt required for expenses over the threshold

Steps

1. Open the flagged expense in Concur and confirm the receipt field is empty. Expected: the expense shows the receipt-required exception.
2. Locate the receipt: email confirmation, photo, or paper scan matching the date and amount. Expected: the receipt shows the same total as the expense.
3. Attach the receipt to the expense in Concur. Expected: the attachment appears on the expense detail.
4. Resubmit the report. Expected: the receipt exception clears and the report routes onward.
5. If the receipt is lost, complete the missing-receipt declaration or affidavit per company policy and attach that instead. Expected: the exception is replaced by the declaration workflow.

When to use

• Concur flags an expense with "receipt required" over the threshold.
• A card charge imported without its receipt.
• Month-end cleanup of receipt-missing exceptions.

When not to use

• The receipt is attached but unreadable (an image-quality problem).
• The expense is flagged for policy category reasons.
• The amount is under the threshold but a receipt is still demanded (check for a stricter policy).

Tool compatibility

SAP Concur Expense (current 2026 releases). Applies to card and out-of-pocket expenses.

Variant phrasings

concur "receipt missing" exception on a card charge

The card feed created the expense without documentation. Attach the receipt.

threshold changed and old concur expenses flagged

A policy lowered the receipt threshold retroactively. Attach receipts to the newly flagged lines.

lost receipt in concur - what to attach

Use the company's missing-receipt declaration process; do not fabricate a receipt.

Why it happens

Receipt thresholds are an IRS substantiation control: expenses above the threshold need documentary proof, and Concur enforces it at the line level. Card feeds create expenses automatically without receipts, so the exception fires until the cardholder attaches proof. The missing-receipt declaration exists for genuinely lost receipts, but it is deliberately more burdensome than attaching the original, which is why attaching first is always faster.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_Bw3hic7K-3bZ7x49ClGCwA