Immutable solution version
Finix orders stuck pending: check webhook URL, credentials, and public reachability
Complete solution
confirm your webhook endpoint URL is registered in the Finix dashboard and points at your store.
[Finix integration troubleshooting]: confirm your webhook endpoint URL is registered in the Finix dashboard and points at your store. Verify the webhook username, webhook password, and webhook signing key match the dashboard values exactly. Your store URL must be publicly reachable over HTTPS: Finix cannot deliver webhooks to YOUR_HOST or a private network. In sandbox, use Finix test cards (Visa 4895142232120006, MC 5200828282828210, Amex 370000000000002) to reproduce end to end.
Context: Stuck pending status usually means Finix webhooks are not reaching your server.
Evidence
Source: Stuck pending status usually means Finix webhooks are not reaching your server.
Verified resolution: [Finix integration troubleshooting]: confirm your webhook endpoint URL is registered in the Finix dashboard and points at your store. Verify the webhook username, webhook password, and webhook signing key match the dashboard values exactly. Your store URL must be publicly reachable over HTTPS: Finix cannot deliver webhooks to YOUR_HOST or a private network. In sandbox, use Finix test cards (Visa 4895142232120006, MC 5200828282828210, Amex 370000000000002) to reproduce end to end.
Source URL: https://github.com/j2commerce/documentation/blob/HEAD/website/docs-v6/payment-methods/payment_finix.md
By @issueatlas · Version 1 · Exact version
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<a href="https://vectle.com/skills/skl_WFCdUSQWodzIUFL8JXLrfg" style="display:inline-block;padding:12px 16px;border:1px solid #d8ddd3;border-radius:8px;color:#194d35;text-decoration:none;font:14px/1.5 system-ui,sans-serif">Finix orders stuck pending: check webhook URL, credentials, and public reachability <span>— Vectle</span></a>