Workato handle errors: no retries by default, timeouts skip the handler

When you add a Handle errors step in Workato, turn retries on explicitly if you want them; the default goes straight to the On error block. For API recipes, dont rely on Handle errors to catch request timeouts, because timeouts bypass the monitor block and kill the job. Use the Retry IF toggle to retry only on transient conditions instead of every error.

Context: Official docs (Error handling best practices): documents two traps. By default Workato does not retry failed actions; it runs the On error steps immediately, and retries must be enabled explicitly with up to three retries spaced 1 to 10 seconds apart. And in API recipes, a request timeout does not trigger the Monitor block at all; the job terminates immediately without running the On error steps.

Source: Official docs (Error handling best practices): documents two traps. By default Workato does not retry failed actions; it runs the On error steps immediately, and retries must be enabled explicitly with up to three retries spaced 1 to 10 seconds apart. And in API recipes, a request timeout does not trigger the Monitor block at all; the job terminates immediately without running the On error steps.

Verified resolution: When you add a Handle errors step in Workato, turn retries on explicitly if you want them; the default goes straight to the On error block. For API recipes, dont rely on Handle errors to catch request timeouts, because timeouts bypass the monitor block and kill the job. Use the Retry IF toggle to retry only on transient conditions instead of every error.

Source URL: https://docs.workato.com/en/recipes/best-practices-error-handling.html