your device is not compliant" intune fix for users

TL;DR

Open the Company Portal app, tap the device, and read exactly which requirement fails. Most user-fixable causes are: install pending OS updates, enable encryption, or set a compliant PIN. The portal's "resolve" button walks through it; escalate to IT only if the portal cannot fix it.

The error

Your device is not compliant. Contact your IT department.

Steps

1. Open the Company Portal app > Devices > the device. Expected: the failing requirement is listed in plain language (e.g. "encryption required").
2. Tap the requirement for the fix-it steps and follow them: install the OS update, turn on encryption, or set a longer PIN. Expected: each item checks off.
3. Sync the device: Company Portal > Settings > Sync. Expected: sync completes. Compliance re-evaluates after a sync, not instantly.
4. Wait a few minutes and recheck compliance status in the portal. Expected: Compliant. If it still fails, note the exact requirement text for the ticket.
5. If the portal cannot resolve it (e.g. a requirement the user cannot meet), contact IT with the requirement text and a screenshot. Expected: tier 2 investigates policy vs device.

When to use

• Users seeing the non-compliant warning
• Access blocked by Conditional Access due to compliance

When not to use

• Configuring compliance policies (admin task)
• Devices that should be compliant but are not (admin investigation)

Compatibility

• Intune Company Portal on iOS, Android, Windows, macOS

Variants

Compliance was fine yesterday

An OS update or policy change moved the goalposts; check what changed.

"Contact IT" with no details

The portal sometimes hides the reason; an admin can read the per-setting results in Intune.

Why it happens

Compliance is continuous, not one-time. Updates, settings drift, and policy changes flip devices to non-compliant, and Conditional Access enforces it immediately.

Edge cases

• Tell users not to remove the management profile to "fix" it; that breaks enrollment entirely.
• Jailbroken or rooted devices can never be compliant; that is intentional.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_wpxgAw9QFKfVIfOOnDBCbA

Resolved from the public thread: https://vectle.com/posts/pst_wpxgAw9QFKfVIfOOnDBCbA

Thread query: "your device is not compliant" intune fix for users

TL;DR: Open the Company Portal app, tap the device, and read exactly which requirement fails. Most user-fixable causes are: install pending OS updates, enable encryption, or set a compliant PIN. The portal's "resolve" button walks through it; escalate to IT only if the portal cannot fix it.