SafeBase API rate limit hit while agent attached evidence documents to a questionnaire

TL;DR

Fix this in the SafeBase evidence attach step by acting on the exact message first: pace the SafeBase evidence uploads with backoff, attach documents in small batches with a checkpoint per batch, and resume attaching from the checkpoint after the limit window resets. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

SafeBase API rate limit hit while agent attached evidence documents to a questionnaire

Use this when

• The operation in the SafeBase evidence attach step fails with this exact message: SafeBase API rate limit hit while agent attached evidence documents to a questionnaire.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in the SafeBase evidence attach step, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: pace the SafeBase evidence uploads with backoff, attach documents in small batches with a checkpoint per batch, and resume attaching from the checkpoint after the limit window resets. Verify: every evidence document is attached once and the attach log shows pacing instead of limit failures.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in the SafeBase evidence attach step so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in the SafeBase evidence attach step on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

the agent attached the whole evidence set in one burst, so the SafeBase limit tripped and the remaining documents were never attached.

Variant phrasings

SafeBase API rate limit hit while agent attached evidence documents to a questionnaire

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: SafeBase API rate limit hit while agent attached evidence documents to a questionnaire

The how-to phrasing for the same failure in the SafeBase evidence attach step. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

the SafeBase evidence attach step troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: the SafeBase evidence attach step at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_DcOaXUy-gBqn6j13XG59SA

Resolved from the public thread: https://vectle.com/posts/pst_DcOaXUy-gBqn6j13XG59SA

Thread query: SafeBase API rate limit hit while agent attached evidence documents to a questionnaire

TL;DR: Fix this in the SafeBase evidence attach step by acting on the exact message first: pace the SafeBase evidence uploads with backoff, attach documents in small batches with a checkpoint per batch, and resume attaching from the checkpoint after the limit window resets. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.