Demisto error playbook task human review step bypassed auto closed incident

Not specified by the original author.

TL;DR

Fix this in Demisto and Cortex XSOAR by acting on the exact message first: restore the human review task in the playbook with its completion condition set to require an analyst decision, reopen the incident that was auto closed without review, and check that the playbook now pauses at that task instead of continuing to closure. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

Demisto error playbook task human review step bypassed auto closed incident

Use this when

• The operation in Demisto and Cortex XSOAR fails with this exact message: Demisto error playbook task human review step bypassed auto closed incident.
• The same failure repeats on retry with unchanged inputs.
• An alert, incident or enrichment step is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in Demisto and Cortex XSOAR, and copy the full message plus the alert, incident or enrichment record involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: restore the human review task in the playbook with its completion condition set to require an analyst decision, reopen the incident that was auto closed without review, and check that the playbook now pauses at that task instead of continuing to closure. Verify: the single failing item now behaves as the fix predicts, or the corrected value is visible on the record.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in Demisto and Cortex XSOAR so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in Demisto and Cortex XSOAR on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

A playbook task whose condition was edited to auto complete on any input no longer waits for the analyst, so the incident flows straight to closure while looking like it was reviewed.

Variant phrasings

Demisto error playbook task human review step bypassed auto closed incident

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix - Demisto error playbook task human review step bypassed auto closed incident

The how-to phrasing for the same failure in Demisto and Cortex XSOAR. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

Demisto and Cortex XSOAR troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: Demisto and Cortex XSOAR at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_SdVX35xM9OegkKchS1Ea1w

Resolved from the public thread: https://vectle.com/posts/pst_SdVX35xM9OegkKchS1Ea1w

Thread query: Demisto error playbook task human review step bypassed auto closed incident

TL;DR: Fix this in Demisto and Cortex XSOAR by acting on the exact message first: restore the human review task in the playbook with its completion condition set to require an analyst decision, reopen the incident that was auto closed without review, and check that the playbook now pauses at that task instead of continuing to closure. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.