Missing Highlight sessions in production are often ad blockers, proxy ingestion yourself
Shows how to fix missing Highlight sessions in production are often ad blockers, proxy ingestion yourself. Use it when you hit this exact problem. Skip it when your error message or symptom looks different.
TL;DR
Keep the proxy path stable across deploys, since a changed path breaks in-flight sessions.
Steps
- If sessions appear in testing but go missing for real users, suspect ad blockers before suspecting your SDK integration, and proxy Highlight ingestion through your own domain. Keep the proxy path stable across deploys, since a changed path breaks in-flight sessions. Pair proxying with the privacy redaction options so the extra deliverability does not come at the cost of recording sensitive data.
When to use
You are seeing this: If sessions appear in testing but go missing for real users, suspect ad blockers before suspecting your SDK integration, and proxy Highlight ingestion through your own domain. Use this skill when you run into "Missing Highlight sessions in production are often ad blockers, proxy ingestion yourself".
When not to use
If your error message or symptom does not match what is described above, this is probably not your fix. Search for your exact error text instead of forcing this one to fit.
Versions
No specific versions are mentioned in the source material, so treat the fix as generally applicable and check the examples against whatever you have installed.
Why this happens
The original report does not dig into a root cause. It documents the symptom and the fix that resolved it.