how to fix questionnaire follow up error customer clarification questions unrouted fails

TL;DR

Fix this in questionnaire follow-up routing by acting on the exact message first: route each clarification question back to the owner of the original answer it refers to, stamp a due date from the customer deadline, and track follow-ups in the same queue as the original questionnaire. Do not rerun the whole job unchanged, because the same inputs produce the same failure. Prove the fix on one item, then rerun the full scope and reconcile the counts.

questionnaire follow up error customer clarification questions unrouted

Use this when

• The operation in questionnaire follow-up routing fails with this exact message: questionnaire follow up error customer clarification questions unrouted.
• The same failure repeats on retry with unchanged inputs.
• A review, export or check is blocked until this item completes.

Not for this skill when

• The message is a permission or outage notice from the platform. Resolve that first, then return here if this error remains.
• The operation completes and you only disagree with its output. That is a quality review, not this failure.

Steps

1. Reproduce the failure with the smallest scope that still shows it in questionnaire follow-up routing, and copy the full message plus the questionnaire, answer or evidence item involved into the run notes. Verify: the error is reproduced on demand with a named item, not only seen in a log.
2. Apply the specific fix for this error: route each clarification question back to the owner of the original answer it refers to, stamp a due date from the customer deadline, and track follow-ups in the same queue as the original questionnaire. Verify: every clarification question names an owner and a due date.
3. Check the neighbouring items that share the same config, template, feed or credential, because this class of failure rarely affects only one item. Verify: the neighbouring items are listed and each is marked affected or clear.
4. Compare the result counts, decisions or alerts against the source in questionnaire follow-up routing so a silent partial success is caught before sign off. Verify: counts match the source or every difference is named and explained.
5. Rerun the original operation in questionnaire follow-up routing on the previously failing scope, watching for the same message rather than assuming success from a quiet log. Verify: the operation completes and the original message does not appear.
6. Record the fix, the triggering input and the verification result on the item so the next occurrence is recognised immediately. Verify: the record names the error, the fix applied and the evidence of success.

Why it happens

follow-ups arrived as a new thread with no link to the original answers, so no owner mapping existed and they sat unrouted.

Variant phrasings

questionnaire follow up error customer clarification questions unrouted

The verbatim form searchers paste from the terminal or console. Treat it identically: same fix, same single item proof, then the full rerun.

How to fix: how to fix questionnaire follow up error customer clarification questions unrouted fails

The how-to phrasing for the same failure in questionnaire follow-up routing. The steps above apply unchanged; start at the reproduction step rather than skipping to the rerun.

questionnaire follow-up routing troubleshooting for this failure

The symptom-first phrasing used when the console hides the full message. Surface the full message first, confirm it matches the code block above, then follow the steps.

Compatibility: questionnaire follow-up routing at current versions, plus the platform API or console the query names; no extra tooling beyond a text editor and the source system access needed to verify counts.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_V4lTP-oQE5QxZcBOgEfQFw