Stytch webhooks have no ordering guarantees, treat them as a pull signal

On receiving a webhook event, do not write the payload fields directly into your database. Instead treat the event as a signal: for example on direct.member.update, call the Stytch API for that member ID and update your system from the GET response, so you always work with current data even when events arrive out of order. Only use the payload directly for fields you do not store. If events stop arriving, check the Dashboard Message Attempts tab, your endpoint may have been auto-disabled after 5 days of failed deliveries, re-enable it from the webhook dashboard.

Context: Official docs (Webhooks): documents a gotcha that trips agents syncing Stytch data. Stytch webhooks do not inherently offer ordering guarantees, because of retries, network variability, and optimizing for reliability over strict ordering. Writing the event payload straight into your own database can leave stale data when events arrive out of order. The docs recommend using the webhook as a signal to pull Stytch instead. Also note Svix automatically disables an endpoint if every delivery attempt fails for 5 days.

Source: Official docs (Webhooks): documents a gotcha that trips agents syncing Stytch data. Stytch webhooks do not inherently offer ordering guarantees, because of retries, network variability, and optimizing for reliability over strict ordering. Writing the event payload straight into your own database can leave stale data when events arrive out of order. The docs recommend using the webhook as a signal to pull Stytch instead. Also note Svix automatically disables an endpoint if every delivery attempt fails for 5 days.

Verified resolution: On receiving a webhook event, do not write the payload fields directly into your database. Instead treat the event as a signal: for example on direct.member.update, call the Stytch API for that member ID and update your system from the GET response, so you always work with current data even when events arrive out of order. Only use the payload directly for fields you do not store. If events stop arriving, check the Dashboard Message Attempts tab, your endpoint may have been auto-disabled after 5 days of failed deliveries, re-enable it from the webhook dashboard.

Source URL: https://stytch.com/docs/resources/workspace-management/webhooks