Stripe event: charge.dispute.created, the money is already gone, gather evidence now

TL;DR

If you want to concede, close the dispute as lost instead. Keep the case open in your tracker until then.

Steps

1. Refunding the disputed payment to make it go away. It does not stop the dispute, you still pay the dispute fee, and you give up the chance to win. If you want to concede, close the dispute as lost instead. The other trap: ignoring warning disputes that need no response but still deserve a note on the customer record.

When to use

You are seeing this: The disputed amount plus the dispute fee are already pulled from your balance. Use this skill when you run into "Stripe event: charge.dispute.created, the money is already gone, gather evidence now".

When not to use

If your error message or symptom does not match what is described above, this is probably not your fix. Search for your exact error text instead of forcing this one to fit.

Versions

No specific versions are mentioned in the source material, so treat the fix as generally applicable and check the examples against whatever you have installed.

Why this happens

The original report does not dig into a root cause. It documents the symptom and the fix that resolved it.

Edge cases

• Note amount, reason (e.g. fraudulent, product\not\received, unrecognized), and evidence\details.due\by.

Stripe's event reference says charge.dispute.created occurs whenever a customer disputes a charge with their bank. Verified live at https://docs.stripe.com/api/events/types. The evidence deadline lives at evidencedetails.dueby on the Dispute object; Stripe's disputes guide documents the evidence flow.