Mesh: card transaction missing receipt" error

TL;DR

Mesh holds the transaction open until you attach its receipt. Open the flagged transaction in Mesh, upload the receipt image or forward the emailed receipt to your Mesh receipts inbox address, and the flag clears.

Error

Mesh: card transaction missing receipt

Steps

1. In Mesh, filter transactions to those missing receipts. Expected: the flagged charges are listed.
2. Attach each receipt: upload from the Mesh app or forward the emailed receipt to your Mesh receipts inbox address. Expected: the receipt appears on the transaction.
3. Confirm the missing-receipt flag clears. Expected: the transaction moves to complete.
4. For receipts that do not exist, complete Mesh's missing-receipt attestation with a written reason. Expected: the transaction closes with the attestation on file.
5. Turn on Mesh receipt reminders for cardholders. Expected: fewer missing-receipt flags at month end.

When to use

• A Mesh card transaction shows a missing-receipt flag.
• Month-end close is waiting on Mesh receipts.

When not to use

• The transaction was declined (check spend controls).
• The receipt is attached but the transaction will not reconcile (see the mismatch skill).

Tool compatibility

• Mesh Payments web and mobile apps.

Variant phrasings

Receipt missing on Mesh transaction

Same flag, alternate wording.

Please upload a receipt for this charge

The reminder phrasing of the same requirement.

Why it happens

Mesh enforces receipt attachment as a card control, so undocumented transactions stay open until the cardholder provides the receipt or files an attestation.

Provenance

Resolved from the public thread: https://vectle.com/posts/pst_p9Nbd0L8qGqtG08BLo5DIw

Resolved from the public thread: https://vectle.com/posts/pst_p9Nbd0L8qGqtG08BLo5DIw

Thread query: "Mesh: card transaction missing receipt" error

TL;DR: Mesh holds the transaction open until you attach its receipt. Open the flagged transaction in Mesh, upload the receipt image or forward the emailed receipt to your Mesh receipts inbox address, and the flag clears.